Customer ReviewsforHillcrest Property Management, Inc.

I see so many negative reviews about Hillcrest but I personally don't understand it. I'm extremely impressed by the Halloween-theming they've promoted during this fall season. In the spirit of trick-or-treating, they're selecting random residents to ding with $125 charges or absolutely no reason. It's great fun! Good trick, Hillcrest! You got me!!! Hopefully we'll get a treat next year (I doubt it)

Hillcrests property manager ************************* does not return phone calls. When I needed to speak to him regarding my windows remodeling, he didnt respond to countless phone calls and emails.Hillcrest claims that they didnt receive my proof of insurance that I mailed via certified mail. (I do have the receipt). I paid 25$ noncompliance fee wrongfully assessed. One board member said I should email property manager ************************* my receipt and the board would retroactively not assess a fee. I did mail it, got a call from him ( prompted by my conversation with the condo association president). ***** said he was going to speak to the **** Never heard from him again. I have since followed up with mails and calls. During the entire time our BOD hasnt held a meeting

Do NOT use Hillcrest Property Management. Any concerns of yours are completely ignored. Multiple phone calls, emails go unreturned. Imagine there is a small room with a desk, phone and computer which remains empty every day, that's who is managing YOUR property. Heaven forbid you have a urgent matter which needs immediate attention, good luck finding someone. And *************************, if you can get him to return a call, is rude, arrogant, and acts annoyed that YOU are bothering HIM despite the fact that YOU are paying THEM to help manage the property. He should be fired and never have another customer service job ever again in his life. Stay away from Hillcrest!!!

Hillcrest management is horrendous. They double charged my assessments for four months and after weeks of calling to obtain a refund no one has called back or even responded to the numerous emails and phone calls. Their blatant disregard for the consumer is unethical and they should be charged for their financial mishandlings.

Recently helped my aunt transition from ******************** It was difficult to contact anyone directly. Most communication is by leaving voice mail messages or email and then following up in order to receive a response. The largest disappointment is not receiving the $300 moving damage deposit. After confirmation there wasn't any damage were told the deposit would be refunded in a month. It has been four months and numerous follow up calls. I assume, Hillcrest Property Management is either incompetent at managing the books or consciously not returning deposits to residents who move out.

I am VERY disappointed with the level of service provided by HillCrest Property Management. I have been a resident in one of their managed properties for five years and during that time, I have experienced numerous issues them. Despite my efforts to address one of a pestering problem with over 50 emails and 10 phone calls, as well as escalating the matter to their department leaders and a supposed executive VP (who is another useless individual, racially discriminating, arrogant in addition to ignorant) the issue was never resolved. Furthermore, the company recently switched to a new portal which added to its shameful cringeworthy service.In addition to these issues, I am concerned about the apparent lack of transparency in their business practices. I have heard complaints from board members who claim that HillCrest is not responsive to their needs and that they have considered switching to another vendor(since 4 years). However, the company continues to maintain their relationship with the board, leading me to question whether there is some form of bribery or unethical conduct taking place.My concerns were further amplified when one of their property managers requested a service costing over $50,000, yet only recommended the lowest bid that was under by a few $100, which just so happened to be a company that the property manager previously worked with. It was only after investigating that I found out this bid was from a his friend's company and only submitted after the bid with the lowest quote was submitted.Overall, I strongly advise against purchasing a property managed by HillCrest Property Management. I hope that they address these issues and improve their business practices soon.

It is almost impossible to reach a responsible person to respond to concerns. I have been trying to reach our HOA account manager for almost 10 months now to resolve an issue. After trying multiple emails addresses and calling their office, someone finally picked up that works in their condo division (I live in single family homes) and asked me to send an email to a support address. I have completed that, 2 weeks ago and I have not received a response. It's a complete atrocity that they are taking fees from HOA but unavailable to support.

Very unprofessional. First, I've been here a year and a half and never got my move in deposit back.Even though I was told that it was sent in the mail more than once. Second, they are very unresponsive. Not returning emails or phone calls and at some points mailbox was full and could not receive any more messages. Third, they will not fix anything that is their responsibility to fix but they will charge you for every little thing they can and will not take any charges off even if you show proof that you fixed it within the time frame. I could go on and on but I think you get the gist of it. If I could've rated 0 I would have.

To whom it may concern,This company has proven to be incapable, inadequate, remedial, non-responsive, unprofessional, and highly suspect for the following reasons: - No response to 4 emails that I have placed with their AR team, and their generic information email alias. - No response to 4 calls and 3 voicemails to their only number that they provide on their website and on their informational mail documents. - All incoming calls to this company go straight to voicemail no matter what option you select.- Incorrect or missing information on their mail information documents attempting to inform the community residents on how to pay when they have not completed their own due diligence in setting up certain viable payment solutions. This company is NOT to be trusted.

If only I had known that my property here at Westridge would be handled by one of the worst management companies that ever existed, I would have just looked for another place. They have terrible customer service! rude and arrogant, especially the Property Manager (*****) herself! Our water issues was already reported and filed long ago and there was no follow up on their part. Water overflowed in our kitchen everytime somebody turned on the faucet outside. She, the *** didnt even consider this as an emergency! I dont even know what her definition of emergency is. She is obviously incompetent and I agree with everything the other reviewers have mentioned here to warn others NOT TO PURCHASE ANY OF THEIR PROPERTIES! I think all I can do now is to pray and call the heavens for these incapable people to be replaced.