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          Find a Location

          FirstService Residential Illinois, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforFirstService Residential Illinois, Inc.

            Property Management
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.05/5stars

            Average of 20 Customer Reviews

            Customer Complaints

            35 complaints closed in last 3 years

            11 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/1/2006

            Years in Business: 74

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            8/1/1990
            Years in Business:
            74
            Business Started:
            4/1/1950
            Business Started Locally:
            4/1/1950
            Business Incorporated:
            6/26/1950
            Accredited Since:
            4/1/2006
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            7:30 AM - 5:00 PM
            T:
            7:30 AM - 5:00 PM
            W:
            7:30 AM - 5:00 PM
            Th:
            7:30 AM - 5:00 PM
            F:
            9:00 AM - 1:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Asa Sherwood, President
            • Ms. Katie O'Hara, Marketing & Communications
            Contact Information

            Principal

            • Mr. Asa Sherwood, President
            • Ms. Katie O'Hara, Marketing & Communications

            Customer Contact

            • Ms. Katie O'Hara, Marketing & Communications
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Property management

            Customer Complaints

            35 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/16/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            **************** located at ************************************************************************** is managed by FirstService Residential The building management has been very slow to rectify many issues including ***** infestations Proper and thorough remediation of flooded floors, including the gym.In which they didnt properly replace drywall that had been saturated with sewer water The ***** infestation has not gone away, weve been living with this issue for over 4 months now. There is still an issue within our unit and others.This infestation has caused us financial and mental distress. We have had to dispose of food, furniture and appliances.We have also been charged various fees, that the property management company was not willing to waive. We also had to forfeit our deposit to move out of the condo building.The management company has done little to nothing to assist or rectify the distress of living in an infested building.The property manager **** acknowledged the pest infestation issue and said in hindsight the previous exterminator company did not do a good job. After multiple exterminations with no results and months later, they finally changed vendors.After changing vendors they rescheduled emergency exterminations instead of escalating the exterminations.Meanwhile the tenants units we left untreated and the infestations continued to grow.I have multiple documents and threads to substantiate these claims We are seeking reparation for our financial distress. Due to their negligence.
            Read More

            Customer Reviews

            20 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Anderson F

            01/24/2024

            I honestly don't know where my $350/month goes. I leave at ***** area. They cut the grass once a month and that's about it. During winter the driveways are not properly managed, the common areas are full of snow and the asphalt is covered with black ice. Any service request takes weeks to get a response. It's horrible!

            Local BBB

            BBB of Chicago & Northern Illinois

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