Identity Links, Inc.
19 years in business6211 W Howard St
Niles, IL 60714-3403
- (847) 329-9797
Additional Phone Numbers
- (888) 282-9507
Additional Email Addresses
Additional Website Addresses
Find a Location
BBB File Opened: 03/29/2005
Business Started: 11/03/1997
Business Started Locally: 10/01/2000
Business Incorporated: 06/28/2000 in IL
Type of EntityCorporation
- Mr. Mark Siegel, President
- Principal: Mr. Mark Siegel, President
- Promotional Products
- Business Promotions - General
- NAICS: Commercial Gravure Printing
- Promotional Products - Non-Wearable
- Promotional Products - Wearable
- Advertising Specialties
Alternate Business Names
- Identity Links
Methods of Payment
First time orders
First time orders from Non-Rated accounts require a credit card orcompany check prepayment. After payment for your first transaction, youmay be set up on an open account basis if we choose to extend terms.
The majority of our customers prefer to pay for their orders bycredit card. Identity-Links accepts Visa, MasterCard, Discover, andAmerican Express. We do not recommend submitting your credit cardinformation via email. You can call in or fax your card information tous. When providing credit card information, please include your ordernumber, the type of card, the card number, the expiration date, and yourfull name and billing address as it appears on the card.
When paying by credit card, you will be charged a maximum of 50% ofthe amount stated on your sales order or agreed upon verbally onceapproval for production is given. Please note, Sales Orders do notalways include shipping costs. This secures the merchandise and puts theorder into production to be customized. Should any overruns orunderruns be applicable, we will typically charge or credit your cardwithin 7 business days of order shipment (See terms and conditions).
Information regarding account number and expiration dates as well asauthorized signatures will be held entirely confidential byIdentity-Links and its representatives.
If you are a government facility or work off of purchase orders,Identity-Links requires a corporate account to be established. Purchaseorders can be sent in via e-mail, fax, or mail delivery. Once received, asales representative from Identity-Links will contact you to confirmand begin production.
Refund & Exchange Policy:No returns of imprinted goods are accepted.Incomplete or partial returns will NOT be accepted. Unauthorizedreturns are NOT accepted. Any imprinted products returned in violationof this policy will be discarded at Identity-Links' discretion.
Identity-Links strongly advises buyers to open all merchandise tocheck for quality and satisfaction. If any problems arise with anorder, the buyer must contact customer service at 888-282-9507 with theorder number immediately or within 15 days of receipt at the verylatest. After this time, Identity-Links will be unable to go back tosuppliers for credit. If necessary, Identity-Links will issue an RMA(Return Material Authorization) Number and provide the buyer with aspecial shipping address.
In the case that the buyer believesreceipt of a product or order to be erroneous, customer service mustbe contacted within 5 working days of receipt of the merchandise.Claims made after this time will not be reviewed. BeforeIdentity-Links can begin to process a claim, a sampling of the goods(quantity will be determined at Identity-Links' discretion) must beprovided for review. Identity-Links reserves the right to take up to 7working days to process a claim from the date of receipt of the goodsin question. Any credits, returns, or refunds will be processedwithin 2 business days after review, unless otherwise noted. ThePayment Terms section further outlines this process.
In thecase of a buyer error or unauthorized return (including rejectedshipments), the buyer is responsible for the return freight, unlessotherwise noted.
Identity Links is a family owned an operated company, offering a wide variety of custom printed promotional products.
BBB Reason for Ratings
Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
Out of Business
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
Misuse of Better Business Bureau Name/Logo
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.