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          The Scottish Plumber, LLC has 1 locations, listed below.

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            Business ProfileforThe Scottish Plumber, LLC

            Plumber

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            10 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            The Scottish Plumber, LLC, is a plumber which provides plumbing and drain services for residential and commercial customers. Services available from this company include trenchless sewer relining, pipe repair, flood control, sewer and drain cleaning, sewer and pipe repair, water heater installation and service, sump pump and ejector pump service, toilet installation, garbage disposal installation, faucet repair and installation, video pipe inspection, bio-cleaning, and smoke testing.

            Business Details

            BBB File Opened:
            1/25/2010
            Years in Business:
            19
            Business Started:
            2/1/2005
            Business Started Locally:
            2/1/2005
            Business Incorporated:
            5/25/2006
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Jack Simonson, President
            • Mr. Simon Raczkowiak, Marketing Manager
            Contact Information

            Principal

            • Mr. Jack Simonson, President

            Customer Contact

            • Mr. Jack Simonson, President
            Additional Contact Information

            Fax Numbers

            • (630) 832-3017
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/21/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            On August 25, 2023, an employee, contractor, or agent of Scottish Plumber LLC caused eight thousand one hundred and ten dollars ($8,110.00) in personal property damage to the property owners residence during a scheduled service call. The property owners incurred an addition four thousand four hundred eighty dollars and seventy-eighty cents ($4,480.78) in clean-up costs related to waste water that said employee, contractor, or agent pumped into their basement.The service call was to use high pressure water to clean the line between the home and the main sewer line. The employee, contractor, or agent of Scottish Plumber did not insure that the main drain line in the home was properly closed (it had not been properly closed during a previous maintenance call from Scottish Plumber). As a result, waste water flooded a significant portion of the basement of the home. The property owners contacted Scottish Plumber repeatedly, including on August 25, 2023, August 26, 2023, September 1, 2023, September 18, 2023, September 19, 2023, September 27, 2023, and October 21, 2023. Each time, they were assured that the company was working to resolve the matter and pay for the damage. Since October, the company has failed to respond to calls, letters, or email inquiries on the matter.
            Read More

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Karen H

            12/05/2023

            We gave $685 deposit for sump pump two months ago but had to cancel the job. They were kind & said they would return the deposit right away. Nope. Made many calls and *** they call her is away from her desk or out to lunch. All I want is my money returned. They used to be a fine company. Dont know what happened. Sort if sad. Wish us luck. Maybe they will turn around *** delight us.

            Local BBB

            BBB of Chicago & Northern Illinois

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