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          Plumbing Express, Inc. has 1 locations, listed below.

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            Business ProfileforPlumbing Express, Inc.

            Plumber

            Current Alerts For This Business

            Out of Business:
            According to information in BBB files, this business is no longer in business.

            At-a-glance

            Customer Reviews

            2.14/5stars

            Average of 7 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            All Aspects of Plumbing & Sewer Repair

             

            Business Details

            BBB File Opened:
            3/1/2001
            Business Started:
            4/1/1960
            Business Started Locally:
            4/1/1962
            Business Incorporated:
            7/20/1987
            Type of Entity:
            Corporation
            Business Management
            • Mr. Patrick Flatley, Owner
            • Ms. Jennifer Flatley, Office Manager
            Contact Information

            Principal

            • Mr. Patrick Flatley, Owner

            Customer Contact

            • Ms. Jennifer Flatley, Office Manager
            Additional Contact Information

            Fax Numbers

            • (815) 469-3850
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/22/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            On November 28, 2022, at 10:30am, the business came out, was contracted and did not locate pipe. The business left around 4:00pm. The business kept my heat and garage door opened all 3 days tracking ***** matter inside of my home from attached garage. The business also came out again on Nov. 29, dug two holes, but did not find any piping. On Nov. 29, after they dug the first hole, they said they used a camera down my mainline and found a plumbers rod in my mainline and that it was the problem as to why they could not locate piping outside. The business came out again on Nov. 30, dug more holes and still did not find piping. The amount of the contract was $4,378 with a $2,000 down payment. The business was to install a clean-out line on November 28. The business did not install a clean-out line and could not find any piping with 3 digs to my front yard. On November 30, the business walked off the job stating they did not want to tear up my property any more, and that I did not have any more money for them to tear up my concrete steps to locate piping. The business dug up my front yard destroying property and walked off the job after 3 days of incompetence. The business did not resolve the problems they created, but stalled and lied to me instead. Said they would repair my yard lamp that they destroyed with their backhoe, said they would give back at least $1,000 of the down payment for me to buy seed for my front yard. The owner told me that SHOULD BE enough. None of what they said occurred. Copy of contract attached along with pictures of before and after. Another company came out charged me $600 on December 3, 2022 and was able to locate sewer pipe from outside. A third company came out on December 6, 2022 with a better price, located my sewer pipe from outside of my home and installed the clean-out line on December 8, in a matter of hours without coming into my home at all. In contact with their insurance company and village to resolve these damages.
            Read More

            Customer Reviews

            7 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            B K.

            05/22/2023

            Outstanding company, did great work, and amazing customer service. I loved their professionalism and would recommend them to anyone

            Plumbing Express, Inc. Response

            05/23/2023

            We are so glad that you had a great experience! Your satisfaction is our top priority!

            Local BBB

            BBB of Chicago & Northern Illinois

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