Business ProfileforIntelligent Service Plumbing Heating Cooling & Drain Cleaning

This company came out in May of 2023 and assessed my issue. They quoted me $6085 to make the repair. I attempted to schedule an appointment with ****** 6/1, at which time I was informed I had to make a 30% deposit to secure my appointment and to order parts. I called back later and was told I had to make the deposit with ******. ****** never called me back. I then called back on 6/2 to make the deposit with ******, this is when the issues began with setting a date for my repair. I was told on 6/1 that I could get an appointment for 6/8 and 6/9. I was told by ****** that those dates weren't available anymore because I didn't make the deposit on 6/1. I emailed **** and complained about difficulty scheduling and having to make a deposit. He assured me I needed to make the deposit and they are scheduling the week of 6/12. On 6/2 I made a deposit of $1,825. Set a repair date of 6/16 and 6/17. Since then, my appointments have rescheduled over and over again without warning and by an automated text message. Lastly, ****** informs me ***** that is supposed to be doing the job was injured at work and they don't know when he will be back. I asked to schedule my appointment with another tech and they refused.Eventually ***** is back to work and then I get a random email from ***** on 7/12 stating they can TENATIVELY schedule my repair for 7/31 and 8/1, otherwise you can wait until September in their slower season. I called on 7/14 and 7/17 and asked to speak to **** and ***** tells me he's in the field and he never calls me back. I asked to speak to someone else in management and ***** transfers me to ******'s voicemail which is full. I called back and asked to speak to the *** and for his name and ***** refused to give me full name and email.It has been extremely difficult to get anyone to call you back and I usually do all the follow-up calls. I have spent thousands of dollars with this company and always pay on time and without issue. They refuse to give me a set date