Business ProfileforDRF Water Heating Solutions

DRF was contracted via Lowes to install a water heater in my home on 1/24/24. During installation, 3 stair noses in my home were broken off, leaving exposed nails & raw materials. Many other stair noses were loosened, with several bending forward at a steep angle.Here is a timeline of key events:1/24: The on-site plumber took 1 photo of damage, which is included in DRF installation paperwork. I also left a voicemail to report the damage.1/25: DRF and IME (**********************) contacts reached out to me, and I provided images of the damage.1/30: DRF asked me to obtain 3 quotes to make repairs.2/1: I alerted DRF of the additional loose stair noses, on top of the 3 broken stairs.2/2: DRF requested a video of the stairs; however the file size was too large for DRF's ************ service to handle. DRF has not suggested any alternatives and has not inspected the damage firsthand.2/7: Repair estimates were emailed to DRF. DRF confirmed receipt that same day.2/13: After 2 unanswered customer follow-**** I informed ********************** that we would proceed with the lowest estimate for repairs.2/14: DRF responded that the 3 estimates are "too high", and insinuated they are not legitimate (2 of 3 are printed on company letterhead). DRF offered to pay only $200 of the $400+ cost.2/15: DRF suggested scheduling a new quote for 1+ month after the incident, and stated they would not pay for repairs in full because "this has never happened before." On a 2nd call that day, DRF stated IME was contacted on the matter, but had no repair timeline.This property damage is a serious hazard for the ************* in our home. I have taken significant time away from my own job to follow DRF's instructions, only to be met with DRF's skepticism and delays. To prevent serious injury, I am left with no choice but to move forward with the lowest estimate. As a result, I expect full reimbursement for repairs and partial refund on my purchase, given the appalling level of service provided.