Business ProfileforGeorge Street Photo & Video

Georgestreet photo was hired in July of 2023 by my daughter for wedding photography. During a 10 minute phone consultation, we chose a photographer. About a week later we paid half of the amount due and my daughter, ***********************, signed a contract for services. Soon after the payment was made, the company sent us information that the photographer we chose was no longer available. We would have to choose another photographer. They only sent us 2 options, both of which were lower quality portfolios. After trying to get more options, the company stopped returning our phone calls. On August 22nd, 2023, they sent my daughter a cancelation contract to sign. They were only offering $406.88 of 906.88 back, and indicated that if the cancelation contract was not signed, we would be responsible for the entire amount. My daughter signed it, because she was worried that they would continue to charge us if she didnt. I immediately tried to dispute the charge with my bank, but because it was not technically fraud ( meaning I willingly made the payment) the charge was kept on my account. I have made several phone calls to them, and no one from Georgestreet will return my phone calls. I would like at least some, if not all, of my money back for services that were not provided.