Business ProfileforPayroc

Fees On Fees On Fees Overpriced basic lease equipment. They had the wrong email on file and our company never received a monthly statement or any kind of communication from PayRoc. The account was set up with an auto-pay (we received our daily deposits and we paid our monthly bill thru this feature). After 3 months of service, a *** FEE started being applied to our payment. (Without any notice or communication) After over a YEAR of paying a *** fee, wireless fee, and consumer choice fee, ON TOP OF OUR CUSTOMERS BEING CHARGED A PERCENT WITH EACH TRANSACTION, a new accountant questioned the cost of service and contacted PayRoc. They did answer questions, changed the wrong email, and informed us that the *** fee could be taken away once we complied. We got compliant, and were refunded for 2 months of *** fees but charged again the following statement ?!?!?! When we reached out about the new *** fee they said there was nothing they could do and we were already refunded once.... We canceled our service. The representative that helped with canceling said they would send our service agreement over to review the *** Compliance Agreement and Cancellation Fee. They never sent it over and our company was charged $595. Outside of these last few months of bad service. The website used to manage your portal is dated and not as helpful with reporting as others. The End of Day deposits would batch together sometimes and we wouldn't get a daily, but 3 days together. It was inconsistent and unreliable. The representative/director that set us up is a joke and extremely unhelpful. Definitely fee scammed by the change in fees and monthly charges. I would recommend another service for anything looking to sign up. PayRoc is not worth the headache.