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          Innovative Decks has 1 locations, listed below.

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            Business ProfileforInnovative Decks

            Patios and Decks
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/17/2017

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Innovative Decks provides a variety of patio design and deck building.

            Products & Services

            Pool & Hot Tub Decks, Brick Pillars, Gazebos, Pergolas, Screen Rooms, Unilock Pavers & Hardscape

            Business Details

            BBB File Opened:
            7/8/1992
            Years in Business:
            34
            Business Started:
            7/1/1989
            Business Started Locally:
            7/1/1989
            Accredited Since:
            3/17/2017
            Type of Entity:
            Sole Proprietorship
            Hours of Operation

            Primary

            M:
            9:00 AM - 4:00 PM
            T:
            9:00 AM - 4:00 PM
            W:
            9:00 AM - 4:00 PM
            Th:
            9:00 AM - 4:00 PM
            F:
            9:00 AM - 4:00 PM
            Sa:
            9:00 AM - 1:00 PM
            Business Management
            • Ms. Gina LaMontana
            • Mr. Kenneth Zomparelli, President
            Contact Information

            Principal

            • Mr. Kenneth Zomparelli, President

            Customer Contact

            • Mr. Kenneth Zomparelli, President
            Additional Contact Information

            Fax Numbers

            • (708) 614-7337
              Primary Fax

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/25/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            I hired Innovative Decks in the summer of 2021 to build a deck off of the back of my house. I worked with **** and ***, the owners. They built my deck and it was completed on Sept 1, 2021. After a few months I noticed the deck boards were sagging in one area. I notified them of this issue. They finally came back out in May of 2022 and attempted to fix the issue. The issue was not fixed, and to this day I still have sagging/warped deck boards (photo attached). This is a large deck on a walk out home, and it cost me $36,100 to build. I have repeatedly tried contacting the company to get them to come back and properly fix the problem and they are completely ignoring me now. I feel totally helpless and very taken advantage of. We paid an astronomical amount of money for this deck and all I want is to have straight deck boards. I don't think that is too much to ask for. They tried telling me it is a malfunction with the deck boards we chose. We contacted the deck board company directly, Fiberon, and after sharing photos with them they refuted that claim and said it is a structural problem. *** and **** are ignoring me now and I need someone to please help me get this problem resolved!
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Brian C.

            04/15/2021

            Brian C from New Lenox I have been in Construction trades for 43 years and have been ISO certified quality auditor over construction projects through the years as a result I’m am extremely critical of quality of work and attention to details. This is my second project with Innovative decks at my home and I have to say that Ken and his crews are not only very professional but the quality of work is the best I have seen anywhere in the industry. In my opinion if you want a first class installation that will look incredible and last for many many years. Innovative Decks is without question the company to use. Ken has incredible designs that takes into account your needs but also is functional. He is truly a gifted person and a man of his word which is a quality that is hard to find these days.

            Local BBB

            BBB of Chicago & Northern Illinois

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