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      Country
          Country

          Find a Location

          LivingSocial has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • LivingSocial

              600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

            • LivingSocial

              Washington, DC 20005-2134

            Business ProfileforLivingSocial

            Online Shopping
            Multi Location Business

            At-a-glance

            Customer Reviews

            1.13/5stars

            Average of 8 Customer Reviews

            Customer Complaints

            42 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            LivingSocial has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • LivingSocial

                600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

              • LivingSocial

                Washington, DC 20005-2134

              BBB File Opened:
              6/9/2017
              Years in Business:
              12
              Business Started:
              5/6/2011
              Business Incorporated:
              7/25/2011
              Type of Entity:
              Corporation
              Alternate Business Name
              • LivingSocial, Inc.
              Business Management
              • Mr. Aaron Cooper, CEO
              • Mr. Dane Drobny, Corporate Secretary
              Contact Information

              Principal

              • Mr. Dane Drobny, Corporate Secretary
              Additional Contact Information

              Fax Numbers

              • (312) 784-4375
                Other Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Smart shopping online

              Customer Complaints

              42 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/26/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              Purchase Date: 12/18/23; Item *************************** 2021 & 2019 Lifetime *************************** 2021 Professional Lifetime License for Windows; Cost :$19.00 Order Details The order number for your purchase on December 18, 2023 is 1000-146849-851018.Order was made as a gift to spouse. The voucher ( #Groupon Code VS-SC4R-YWVL-J1FH-5NX7) never appeared in either my Groupon account nor in my spouse's Groupon account.Despite numerous email exchanges, they (Living Social / Groupon) insist the product has been used (installed) but they offer no proof. After awhile they direct me to : "To further assist you with this issue, we kindly request that you contact the merchant directly. You can reach them at the following phone number: ************** or via email at ****************** Please explain your situation to them and request confirmation that the voucher has not been used.".I have reached out several times and never received a response (Dead Letter Office?).Living Social / Groupon has wiped their hands of the matter. All I am seeking is to receive the product (software) I purchased. They have offered nothing to show the Groupon voucher in either my or my spouse's account. I need someone to advocate this matter up their chain.

              Customer Reviews

              8 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Nia Olivero

              08/27/2022

              I purchased a Voucher for Bowlero Bowling which has multiple locations throughout *****************. I live in *** and I figured that I could use the Voucher in ***. After purchasing the voucher, I was presented the locations of where the Voucher could be used and there were no *** locations. However, as I looked through the website, there were other vouchers for sale which included a *** location. I contacted Living Social through e-mail and received an automated e-mail saying that they do their best to respond within 24 hours. After 24 hours, I received another automated e-mail apologizing for no one having responded to me. I also contacted Living Social through chat and after reaching out multiple times, someone responded to me but the person's communication with me was sporadic. In the end, I was told that my purchase was a final sale and that a refund was not possible.It is unbelievable to me that prior to purchasing the voucher, there was a general advertisement for Bowlero Bowling but after purchasing the voucher, I was presented with a very clear page of where the voucher could be used. Prior to me purchasing the voucher, Living Social should have clearly advertised where the voucher could be used instead of doing so after the voucher was purchased. It is also dishonorable that a company would not make a fine print clearly visible to a customer. It is also dishonorable that a company would not attempt to resolve an issue with a purchase that a customer has made but is fine with profiting from that purchase.

              Local BBB

              BBB of Chicago & Northern Illinois

              BBB Reports On

              BBB reports on known marketplace practices.

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