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Business ProfileforGearClubDirect, Inc.
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning:
- Failure to receive purchased product
- Refund issues
On 5/17/2021 and 5/25/2021, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 6/2/2021, BBB has had no response.
Additional business information
On 5/17/2021 and 5/25/2021, BBB asked the business to modify or substantiate claims on its website including "BEST PRICE We beat competitor prices", "Financing as low as...$52/month Click to Apply Now!", "FREE 2-year warranty" to comply with the BBB Code of Advertising. As of 6/2/2021, BBB is awaiting the business’ reply.
The BBB Code of Advertising states:
13. Price equaling, meeting competitors’ prices
13.1 Advertisements which set out company policy of matching or bettering competitors' prices may be used, provided that:
13.1.1 The offer is made in good faith;
13.1.2 The offer clearly and conspicuously discloses fully any material and significant conditions which apply including, if applicable, what evidence a consumer must present to take advantage of the offer; and
16. Credit
16.4 Closed-end credit in the U.S.
16.4.1 Advertisers are advised to consult Section 226.24 (12 CFR 1026.24) of Regulation Z for details of closed-end credit advertising. Examples of closed-end credit include installment loans and many automobile loans.
16.4.2 If an advertisement of closed-end credit contains any of the following triggering terms, three specific disclosures must also be stated, clearly and conspicuously.
16.4.3 The triggering terms are:
- The amount or percentage of any down payment;
- The number of payments or period of repayment;
- The amount of any payment, expressed either as a percentage or as a dollar amount; or
- The amount of any finance charge.
16.4.4 The three disclosures are:
- The amount or percentage of the down payment;
- The terms of repayment; and
- The “annual percentage rate,” using that term spelled out in full or the abbreviation “APR.” If the rate may be increased after consummation of the credit transaction, that fact must be disclosed.
20. Warranties or Guarantees
20.1 When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request.
At-a-glance
Overview
GearClubDirect is an audio-visual equipment dealer specializing in DJ equipment, production and studio equipment, concert and special effects equipment, sound systems, headphones, and other music equipment and gear. They have an online store, showroom, and demo room. The warehouse has over 25,000 square feet of space and is open to the public. Brands include AKG, American DJ, Beats By Dre. Dre, Crown, DB Technologies, Elation Lighting, Electro Voice, Gator, Global Truss, JBL, Korg, Moog, Nord, Novation, Pioneer, Rane, RCF, Soundcraft, X-Laser, and Zoom. Products include DJ equipment, lighting, speakers and subwoofers, production software, amplifiers, beat machines, studio monitors, headphones, amplifiers and accessories, guitars, bass guitars, keyboards, ukuleles, MIDI controllers, microphones, cases, racks, cables, and complete packages for installation and production
Business Details
- Location of This Business
- 5070 N Kimberly Ave, Chicago, IL 60630-1713
- BBB File Opened:
- 9/13/2013
- Years in Business:
- 12
- Business Started:
- 7/7/2011
- Business Started Locally:
- 7/7/2011
- Business Incorporated:
- 7/7/2011
- Type of Entity:
- Corporation
- Alternate Business Name
- GearClubDirect DJ, Inc.
- Related Businesses
- Business Management
- Mr. Meir Lavi, General Manager
- Mr. Sharone Lavi, Co-Owner
- Contact Information
Principal
- Mr. Meir Lavi, General Manager
Customer Contact
- Mr. Meir Lavi, General Manager
- Additional Contact Information
Fax Numbers
- (773) 930-3916Other Fax
Phone Numbers
- (773) 853-0067Other Phone
- (773) 930-3916
Customer Complaints
4 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
10/12/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Clarence P
11/26/2023
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