BBB Accredited Business Profile

Swap.com

Swap.com

(630) 296-0146

Swap.com

5 years in business
850 Veterans Pkwy
Bolingbrook, IL 60440-4944
Additional Email Addresses
  • assistance@swap.com
  • justin@swap.com
BBB File Opened: 05/08/2013
Business Started: 07/03/2012
Business Started Locally: 07/03/2012
Business Incorporated: 08/16/2012 in DE
Type of Entity
Corporation
Business Management
  • Ms. Jen Pyszka, Customer Service Manager
  • Ebone Cole, Customer Service Lead
  • Mr. Juha Koponen, CEO
  • Jussi Koskinen, Co-founder
Business Category
  • Online Consignment
  • Consignment Clothes
  • Consignment Services
  • Swap Shop
  • Online Shopping
  • Online Retailer

Service Area
We service the following area(s): Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virgin Islands, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Alternate Business Names
  • Swap.com Kids' Consignment
Refund & Exchange Policy: 

We offer 100% returns for purchases

1. Refunds for non-conforming or missing items

Swap.com ensures item quality and provides accurate item descriptions, but alas, we are human and mistakes will happen. But we've got you covered! Please complete our RMA (Return Merchandise Authorization) form here if the item you received is:
- a wrong item
- damaged during shipping
- differs considerably from the description on Swap.com or if the item you ordered is missing from shipment or the entire shipment is missing.

All returns must be requested within 30 days. Please complete our RMA form here. We will refund 100% of the item purchase price and cover the return shipment for these items. You simply need to drop off the package at the nearest FedEx store.

2. Refunds due to other reasons

Sometimes the item is as described, but it does not fit, you do not like it, or you just want to return it without a specific reason. Please request your RMA here. We will refund the purchase price of the item in the form of a Swap.com store credit - we will provide you with a pre-paid FedEx label. You simply need to drop off the package at the nearest FedEx store.

The following restrictions apply for the items that are as described, but you want to return:

Return MUST be requested within 30 days.
 
3. Returning item(s) to Swap.com

Once you have selected the item(s) and completed your request, please check your email. Swap.com will send you a pre-paid FedEx shipping label with your RMA# printed on the label.

Please be sure to check your spam/junk mailbox if your label is not in your primary mailbox.

Please bring your return to the nearest FedEx store or center and it will automatically be shipped to our fulfillment center at no cost to you. Once your item is received, it will be refunded within (5) five - ten business days.

4. Refunds

Refunds for buyers: We will refund the amount that you paid for the item to the card or account used at checkout or in the form of store credit.

Purchases made with a store credit will be refunded in the form of store credit.

Refunds for swappers: Swap.com will provide you with a compensation for the total value of the item you swapped in the form of Swap.com store credit, regardless of the reason for return.

For sellers: No need to worry. Swap.com assumes responsibility for the returned item(s) and your sales proceeds are not affected.

5. Restrictions

Returns MUST be requested within 30 days. Any return requested after the 30 day limit may not be honored. In cases, in which the item arrived damaged/broken, please complete our assisted return form here.
A Facebook account is needed to use Swap.com store credit.
There is no limit to the amount of returns that customers can request. However, customers are limited to three (3) returns per order ID.
Once returns are processed, the refund method cannot be changed.
A member from our team will contact you within 1-2 business days.

Please contact the customer experience team with questions or assistance in completing your return.

BBB accredited business

A+

Overview




Swap.com is an online consignment and thrift store specializing in clothing for women, men and children, as well as other gently used items such as toys, games, sporting goods, movies and books. On Swap.com, individuals sell and buy used items online. Located in Bolingbrook, IL, this company has served a national US audience since August 2012 and is owned by Netcycler Oy, which is based in Helsinki, Finland and was founded in 2008.

This company allows customers to sell their items, which can include toys and games, clothing and accessories, baby products, books, home décor, maternity items, movies and music, and sports and outdoor accessories, with individuals from across the country. Customer who want to sell their items send the items in boxes or bags in to company's fulfillment center where company checks the items' quality and accepts only items that are good for re-use. After that the items are professionally photographed, listed, packed and stored. Individuals set their own prices for the items. All the items are available for purchase for general audience on the swap.com site. Customers can buy items from multiple sellers and combine them into one shipment in order to save on shipping, or return items that they are not satisfied by if necessary. All items seen on the site will ship within one business day and are in stock when viewed.

Visit the website for Swap.com to learn more about the purchase and sell process, read about the company's history, and sign up to begin swapping and selling your gently used or like-new items.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Business Profile

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Swap.com

Swap.com

BBB ACCREDITATION SINCE 10/01/2014

Customer Review Rating:

92%

Composite Score: