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Find a Location

South Suburban Mitsubishi has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforSouth Suburban Mitsubishi

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/1/2010

    Years in Business: 29

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    New Mitsubishi cars and trucks. Preowned domestic and Asian vehicles. Upper end imports.

    Products & Services

    Preowned

    Business Details

    Location of This Business
    5343 Miller Circle Dr, Matteson, IL 60443-1483
    BBB File Opened:
    6/18/1999
    Years in Business:
    29
    Business Started:
    5/1/1995
    Business Started Locally:
    5/1/1995
    Business Incorporated:
    7/6/1995
    Accredited Since:
    3/1/2010
    Type of Entity:
    Corporation
    Alternate Business Name
    • South Suburban Autoplex
    • Gina's Auto Sales, Inc.
    Hours of Operation

    Primary

    M:
    9:00 AM - 9:00 PM
    T:
    9:00 AM - 9:00 PM
    W:
    9:00 AM - 9:00 PM
    Th:
    9:00 AM - 9:00 PM
    F:
    9:00 AM - 9:00 PM
    Sa:
    9:00 AM - 6:00 PM
    Su:
    Closed
    Business Management
    • Mr. James Reveliotis, President
    • Mr. Dennis Boston, General Manager
    • Ms. Bonnie Orrellana, Office mgr
    Contact Information

    Principal

    • Mr. James Reveliotis, President

    Customer Contact

    • Mr. Dennis Boston, General Manager

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    11 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/19/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    January 4th **** I had an appointment for a tire rotation at 10:30. I get there at 10:44 and my transmission light comes on & I take a picture for my own records. I get to the garage door and it opens & im allowed to enter , at this point the car is starting to lag as if its about to stop. I get out the ******* speak with ****** informing him of my *************** show him the picture the picture of my transmission light coming on and thats when my tire rotation appointment turned into a 2 week long process with WEEK 1 there was no work being done on the car it was just sitting in the garage & the only update I was given was by ****** letting me know that there were no mechanics or technicians that werent either available, had left early or came in late 11 AM (their day ends at 5PM) . There was no work being done up until WEEK 2 . There was news of my warranty only being able to cover part of the payment & the rest out of pocket. Fine whatever gets YOUR job done as a business DO IT we know people dont work for free but even if when you do have the money the service is still SHOTTY & the customer service is LACKING AS WELL. January 19th **** TODAY I called the place and spoke with the service center & ****** answered the phone. I asked him on an update on the car & was told I should be getting letting me know that it can be picked up later in the day. Ok ********* so far I then asked him due to the inconvenience of the car being left with no work done for a week with no update just excuses. I asked if they could replenish my gas back to where I brung it in at which was well over a half a notch off away from FULL. Mind you my initial appointment was for a tire rotation the transmission going out was out of my control. ****** didnt even think about his answer & told me NO its not in policy to give gas. Are you insane ? I didnt ask you to give me gas as if I didnt have any to begin with I stated to replace what you used on the vehicle while I was without it.
    Read More

    Customer Reviews

    9 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    LaChaun G

    1 star

    03/20/2024

    This is just my first stop, I will be filing my complaints with Mitsubishi Corporate, and anywhere else I can to make others aware of the lack of concern shown at this dealership. I purchased by car in March 2019, and I have had nothing but issue after issue with the first service manager ***** who is no longer there, and current service manager ****, as well as several others in the service department ************ When I had my first issue, I was called by the general manager on site and instead of solving my issue he suggested lets us put you in a new vehicle so you won't have these issues. It's all about making money with these people. My current issue started about 5 mionths ago. My oil light flickered, never stayed on. It was not time for an oil change however I had my oil checked to find there was "zero" oil in car, so low that the dip stick was burnt. I took it in and was told they would do a oil consumption test, and I had to take it back every 1,000-1,250 for this test, did that 3 times and the last time i was suppose to bring it back at ***** miles and I had about ***** miles left before taking it back in and my oil light flickered again and there again was no oil in the car. I called and they told me because my car wasnt under warranty they would need to charge me to have it towed. That ****** me off because this is your issue not mine. So I had AAA tow to shop. ****-Service Mgr and **** - Service Advisor both told me they would call me once they look at the vehicle. So on Monday **** - Mgr called and told me that I would be charged $170 for them to do a diagnostic report, I told them I wasn't paying anything when it wasnt my fault. They look at the car and speak with Mitsubishi and they said it was not there issue and would need to start a oil consumption again and thought they did my a favor and charged me $85 which was some BS. I paid it to get my car back but feel they are totally giving me the run around and I will not stop until my voice is heard

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