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          Ron Tirapelli Ford, Inc. has 1 locations, listed below.

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            Business ProfileforRon Tirapelli Ford, Inc.

            New Car Dealers

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Ron Tirapelli Ford, Inc, sells new Fords and used automobiles. Their includes the full line of Ford automobiles, with trucks, sedans, hatchbacks, and SUVs represented. Their used inventory includes certified pre-owned cars ranging in price from $5,000 to over $45,000 and in year from 1997 to the most recent model year. Makes include Buick, Chevrolet, Dodge, Ford, Jeep, Kia, Mazda, Nissan, Pontiac, and Mercury. Mileage ranges from under 10,000 miles to over 100,000 miles. Engine types vary from diesel, gas, hybrid gas and electric, hybrid gas and ethanol, and other specialty engine types, including turbocharged engines. Financing is available for their cars, and interested customers can apply online or use their estimators to determine how much credit they may need in order to finance their purchase. This dealership also has a parts and service department.

            Business Details

            BBB File Opened:
            8/1/1985
            Years in Business:
            40
            Business Started:
            2/8/1984
            Business Started Locally:
            2/8/1984
            Business Incorporated:
            1/26/1984
            Type of Entity:
            Corporation
            Business Management
            • Mr. Ron Tirapelli, President
            • Mr. Tom Conlin, General Sales Manager
            Contact Information

            Principal

            • Mr. Ron Tirapelli, President

            Customer Contact

            • Mr. Tom Conlin, General Sales Manager
            Additional Contact Information

            Fax Numbers

            • (815) 725-8931
              Primary Fax
            • (815) 725-5731
              Other Fax

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/31/2023

            Complaint Type:
            Advertising/Sales Issues
            Status:
            Answered
            Incident Date: 10/31/23. Ron Tirapelli Ford confirmed through written and spoken language that they could match a competitor's, *********** out of ********, **, interest rate as long as I came to them with my business. I worked directly with Sales Representative, ***************************, who messaged me and spoke with me, and provided exact numbers for the vehicle transaction. Furthermore, **************** assured me that the interest rate would be matched if I brought my business to them. Once I showed up in person there was no such interest rate or even an attempt to match the offer, and instead they attempted to discredit the competitor. Even though I had completed an online credit application with ***********, **************** requested that I complete a second online application which was approved; however, when I showed up in person they claimed that **** was experiencing technical difficulties and I would be required to submit another application. After submitting the second application in good faith another Sales Representative, *******************, brought us the terrible news that they could not come close to the price or interest rate that **************** had previously assured us. Upon checking my credit It was apparent that Tirapelli **** submitted not one or two, but three hard inquiries on my credit. Their false assurances and unapproved hard credit inquiries are entirely unprofessional and need to be corrected. I did reach out to **************** regarding my concerns, and again she attempted to discredit the competitor and dismissed my concerns. I completed ********** application which was supposedly lost to technical difficulties, and then I completed an in-person application all in good faith based on **************** assurances and provided information. Now I'm here with three hard inquiries that are affecting my credit score and nothing to show for it. Ron Tirapelli Ford does dishonest business and they refuse to share responsibility and remove these frivolous hard credit inquiries.
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            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Susanne S

            10/23/2022

            Weve been going to this dealership for years and always have had a great experience with the service department representatives and sales, but this last July really put a horrible taste in our mouths. We had work done to my car before our move to Florida and part of the work that my paperwork says was done was not and this resulted in risky driving conditions. I notified them of what happened and after multiple attempts of trying to get a hold of the ** and service managers have completely ignored me, so I called ***** **** said that I should be reimbursed for the work that I had to have done once we got the car in *******. Supposedly this has been submitted for reimbursement and **** was told that the case was closed, but its far from closed. I have not heard back from anyone at this dealership in weeks and again, multiple emails have been sent. Do not do business with these people. Very unprofessional and theyre giving **** a bad name.

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