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Find a Location

Pugi of Downers Grove has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Pugi of Downers Grove

      2020 Ogden Ave Downers Grove, IL 60515-2620

    • Pugi of Downers Grove

      1850 Ogden Ave Downers Grove, IL 60515-2603

    • Pugi of Downers Grove

      1866 Ogden Ave Downers Grove, IL 60515-2603

    Business ProfileforPugi of Downers Grove

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    20 complaints closed in last 3 years

    8 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Pugi of Downers Grove has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Pugi of Downers Grove

        2020 Ogden Ave Downers Grove, IL 60515-2620

      • Pugi of Downers Grove

        1850 Ogden Ave Downers Grove, IL 60515-2603

      • Pugi of Downers Grove

        1866 Ogden Ave Downers Grove, IL 60515-2603

      Location of This Business
      2020 Ogden Ave, Downers Grove, IL 60515-2620
      BBB File Opened:
      7/1/1985
      Years in Business:
      51
      Business Started:
      1/1/1973
      Business Started Locally:
      1/1/1973
      Business Incorporated:
      9/12/1990
      Type of Entity:
      Corporation
      Alternate Business Name
      • Pugi of Chicagoland
      • Pugi Volkswagen
      • Pugi Hyundai
      • Genesis of Downers Grove
      • Downers Grove Genesis
      • Downers Grove Imports, Ltd.
      • Pugi Downers Grove
      • Pugi Mazda
      Related Businesses
      Hours of Operation

      Primary

      M:
      9:00 AM - 9:00 PM
      T:
      9:00 AM - 9:00 PM
      W:
      9:00 AM - 9:00 PM
      Th:
      9:00 AM - 9:00 PM
      F:
      9:00 AM - 9:00 PM
      Sa:
      9:00 AM - 6:00 PM
      Su:
      Closed
      Business Management
      • Mr. Dominic Pugliani, President
      • Ms. Michele Galvin, Office Mgr.
      • Mr. Gary Nudelman, General Manager
      Contact Information

      Principal

      • Mr. Gary Nudelman, General Manager

      Customer Contact

      • Mr. Gary Nudelman, General Manager
      Additional Contact Information

      Fax Numbers

      • (630) 964-0435
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      20 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/02/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      BBB unable to locate business
      I bought a car that has a fault in the collision avoidance system. The car is clearly a lemon. This fault will put the car into limp mode even on the highway (the car with begin to decelerate rapidly with no brake lights or ability to accelerate. I am no longer in control of the car). This happened when crossing a bridge with no way to pull over. Drivers are rapidly swerving around me because i am decelerating with no way to pull over. At the time i was on the phone with my girlfriend and i was telling here where i was and to send an ambulance if the phone call cut out. This has occurred several times since they and now new behavior is starting but all dealers that I take the car to are refusing to attempt to fix it leaving me in danger. They are now telling me to trade the car in and buy a new genesis for a 30K loss. **** has informed me that i need to work with genesis to come to a resolution but genesis refuses to help because no dealers will attempt to fix it to avoid the lemon law claim. **** also lied to me several time during the sale. Lies that i caught them in listed below:1. **** told me the car was a demo car (driven specifically by an executive at the dealership). I asked several time was this car a service rental because if it was i am not interested. They told me several times that this car was not used as a service rental, but i found rental car receipts in the car with another driver matching the cars vin. Also when i took it to another dealer for an oil change it showed up in their system as a formal rental car and i was informed this impacts the cars resale value. 2. They told me that i would also receive the complementary maintenance package for the car (this is a standard selling point of the car), but when i went to the other dealership i was told that i had to pay for my $100+ oil changes because the car was a service rental. I sent my bill to pugi for that but genesis could stop giving that to me any time Car will kill me please help

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Amy S.

      1 star

      07/17/2021

      I bought an Atlas in January 2021. My fianc bought an Atlas in June 2021 at a different dealer (due to the car shortage). While we were at the different dealer, I find out my "special low interest rate " Pugi "went out of their way" to go find for me is in fact just the standard VW interest rate. There is my first issue. Second issue: apparently there is a bumper-to-bumper warranty available for up to 10 years that I was never offered. Third issue: IVE CALLED 5 TIMES IN THE LAST 4 WEEKS AND NO ONE WILL CALL ME BACK. Three of the messages I left were for the finance manager, **** (some manager) and 2 were for ****. Also, every time I call I tell the girl who answers the phone, hey this my my (blank) time calling without a response (I have been calling once a week, this week I called twice), they offer no apologies nor do they care - just ask what car I have and tell me to hold. Then I'm transferred to a voicemail. This is the most unorganized, unprofessional company I've ever dealt with and I'm EXTREMELY regretful that I bought my SUV from them. DONT GO THERE!!!!!

      Local BBB

      BBB of Chicago & Northern Illinois

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