Business ProfileforAudi Westmont

To whom it may concern!!Id simply like to share my experience with this particular business in an effort to help others avoid experiencing the traumatic circumstance that I found myself in during my recent and final visit to Audi Westmont where it appears that while under new management **************** has become secondary!During the month of November 2023, Audi Westmont installed an amplifier at which I was un-aware was used also prone to stop working after less than 90 days!!Audi Westmont, having replaced the amplifier just two years prior never during that time mentioned potential water entry to or near the electrical unit.In fact Audi Westmont only inform me that there maybe water entering the vehicle after keeping the vehicle three weeks between November and December 2023, in which case they still were unable to confirm a water source only then suggesting I pay for additional labor cost to further investigation at a rate of $399.00 per hour per *****!In my opinion, I feel cheated and Mis informed; while in total nearly $5000 later still without resolution!If Audi Westmont felt so strongly about this unproven water entry then perhaps, just perhaps they should have insisted that the possible water entry problem gets resolved before accepting my payment and proceeding with the installation of this used amplifier which their now refusing to even warranty!!Im deeply troubled by my experience with this business; as there maybe others being subjected to this unfortunate circumstance at no fault of their own!! This vehicle issue should be recalled and the equipment should be relocated elsewhere inside of the vehicle as a potential resolution!Meanwhile customers are stuck holding the bag for a poorly designed vehicle and mismanaged staffing who lack empathy and compassion!!The Oh-well type of response has prompted me to share my experience with you and others and will continue to inspire to help people in any way that I can!!Thx4caring!