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          Find a Location

          Kelly Nissan, Inc. has 1 locations, listed below.

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            Business ProfileforKelly Nissan, Inc.

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 8 Customer Reviews

            Customer Complaints

            11 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/1/2001

            Years in Business: 43

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Our Nissan Dealership Serving Chicago

            Kelly Nissan is a family-owned and operated dealership since 1980. The original name of our dealership was Kelly-Kean and you may remember our jingle, "Kelly-Kean Can" from years past. Since we opened our doors in 1980, we not only changed our name, but Datsun changed to Nissan in the mid-1980s. We changed our name in 1997 when the Kellys became full owners of the dealership.

            Products & Services

            This business offers: Auto Dealers - New and Pre-Owned Cars, and Auto Repair & Service.

            Business Details

            BBB File Opened:
            8/15/1986
            Years in Business:
            43
            Business Started:
            11/1/1980
            Business Started Locally:
            11/1/1980
            Business Incorporated:
            6/12/1986
            Accredited Since:
            3/1/2001
            Type of Entity:
            Corporation
            Number of Employees:
            60
            Hours of Operation

            Primary

            M:
            9:00 AM - 6:00 PM
            T:
            9:00 AM - 6:00 PM
            W:
            9:00 AM - 6:00 PM
            Th:
            9:00 AM - 6:00 PM
            F:
            9:00 AM - 6:00 AM
            Sa:
            9:00 AM - 5:00 PM
            Su:
            Closed
            Business Management
            • Mr. Ryan Kelly, President/Owner
            Contact Information

            Principal

            • Mr. Ryan Kelly, President/Owner

            Customer Contact

            • Mr. Tyler Kelly, Director of Operations
            Additional Contact Information

            Fax Numbers

            • (708) 499-0530
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            11 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/24/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I bought a 11 Nissan Murano 3-7-22. I was sitting at the salesperson desk and a woman got out the car and about 2 hrs later car was mine..I say this because I don't believe the car was checked out before it was given to me for purchase. Before driving off lot car stopped..KN put in another battery next day. I give it about 3 months later check engine light came on KB diagnosed and said I needed a catalytic converter which at first they asked me to cover or pay half ..they ultimately made the repair. I have gotten my oil changes every time it's needed.. however the car doesn't have air conditioning, door handle broken, other catalytic converter, etc I am a single mom with a disabled child who works part-time I need a reliable vehicle to drive..this car has over $7,000 worth of work needed . KN can look up all that they stated is needed. On Wednesday ***** I had an appt for an oil change but radiator was leaking (I wasn't sure at the time) I had car towed in for oil change. I talked to person who answered me and Manager ***************************** who had a discrepancy on what our conversation was on the car (too much too explain) in the end ***************************** told me from now on I can bring my car in for oil changes..they will not diagnose. Service Advisor *** didn't know I could here her when I called in to check on my car and I overheard *********************** ranting and mocking me to her coworkers. I told this to ****, ***************************** and ***..this behavior was unacceptable. I still pay a car note on this car and the excessive repairs and customer service was a terrible experience.
            Read More

            Customer Reviews

            8 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kathleen K

            1 star

            02/27/2024

            I purchased a 2019 certified used Rogue from Kelly in August. In financing, I prepaid for oil changes and routine maintenance. Today, I brought the car in, and several hours after dropping it off, I received a text that I urgently needed new rear brakes, injector service, and throttle body service. I declined to have the work done there. Then, when my son went to pick up the car, he was charged for the oil change. I immediately called, questioned the charge, and spoke with *****. Honestly, she was one of the most condescending, ignorant employees of any business I've ever dealt with. When questioning her on the charge, I take responsibility for my heated tone, but she snidely told me, "You bought a used car. You should know brakes only last ****** miles." I've put ****** miles on the car since I purchased it. She also told me the charge for the oil change was my fault because I signed off on the paperwork in the morning. After a prolonged heated discussion, she proceeded to hang up on me. Everything about today with Kelly Nissan is beyond unprofessional. I have purchased more than one car from here, yet I promise I will never return. Compliments of ****** Kelly Nissan has lost a loyal customer.

            Local BBB

            BBB of Chicago & Northern Illinois

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