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          Bill Kay Nissan has 1 locations, listed below.

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            Business ProfileBill Kay Nissan

            New Car Dealers
            BBB accredited business

            Contact Information

            1601 Ogden Ave

            Downers Grove, IL 60515-2736

            Visit Website
            (630) 969-3200

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            Customer Reviews

            3/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/9/1998

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Bill Kay Nissan is an auto dealership.

            Business Details

            Location of This Business
            1601 Ogden Ave, Downers Grove, IL 60515-2736
            BBB File Opened:
            4/9/2002
            Years in Business:
            29
            Business Started:
            2/1/1995
            Business Started Locally:
            8/1/1993
            Business Incorporated:
            2/1/1995
            Accredited Since:
            11/9/1998
            Type of Entity:
            Corporation
            Alternate Business Name
            • Bill Kay's Downers Grove Nissan
            Business Management
            • Mr. Justin Delgado, Executive Manager
            Contact Information

            Customer Contact

            • Mr. Justin Delgado, Executive Manager
            Additional Contact Information

            Fax Numbers

            • (630) 829-4647
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/03/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            There was a recall on Nissan 2013 Altima models for failed headlights. The dealer is unwilling to honor the recall and blaming Nissan corporate. Contacted Nissan corporate and they said the deler is resonsible. Being bounced back and forth between the delare and Nissan Coporate. Please help.I had to spend my own money to get this done as drving in teh night was becoming near immposible.
            Read More
            Read 6 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Francine S

            07/02/2023

            My only complaint with Bill Kay Nissan is that they tell you you need repairs on your car when you don't. I was told I needed new brakes after a routine oil change. I declined with suspicion since I had new brakes put on not too long before, To be fair, I'm not sure it they were front or rear, but I was having no problems whatsoever braking. I took my car to another mechanic and was told I did not need brakes and had quite a while before I did. It has been over two years later, and I still don't need brakes! This is dishonest and very expensive. I have purchased several cars from ***************, and you would think they would value their customers by, at the very least, treating them fairly and honestly.The car salesmen have always been pleasant to work with.

            Bill Kay Nissan Response

            07/03/2023

            ********,

            We appreciate your feedback and continued patronage.  We would like to discuss this matter with you directly and address your concerns.  Please contact our Owners Loyalty Manager, *************************, at *************.  We look forward to speaking with you soon.

            Thank you,

            ***************************, Executive Manager, Bill Kay Nissan

            Read 1 More Customer Review

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

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            BBB reports on known marketplace practices.

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