Business ProfileforStar Nissan

I brought my Xterra in for a heater core. When I got it back it had scratches in the dash, the heat and AC controls no longer lit up at night, my radio wouldn't turn on, someone tried to pry off the cup holders with a screwdriver (it will never come off this way as the panels overlap one another. No tools are needed either), a vent fell onto my foot while I was driving and multiple interior panels are misaligned or not installed correctly.****, the service director was quite defensive when I spoke to him. He asked me to text him pics of the damage and to ask if they had a loaner car so I can drop mine off with them. I texted him on the requested date and still have not heard back. When I called the dealership I talked to *****, the service manager that wrote me up. She redirected me back to ****. For the next two weeks I attempted to reach out to them without any responses from either of them.In the meantime, I was getting tired of not having any music and wanted to ensure that my expensive stereo was still in tact. I started investigating and found a blown fuse for the radio. I replaced the fuse, turned on the car and smoke came out of my dash. I immediately turned the car off. I removed the fuse and found that the wire that turns on the radio was shorted.I sent **** Berman an email late Thursday or Friday. Tuesday came around with no response so I sent an email to ************************* (Executive Manager). The next day ***** called me stating that they had a loaner. I dropped off my car for them to take a look. They stated that a remote starter and a stereo was too much aftermarket equipment for them to work with. WHY DID THEY ACCEPT THIS JOB IN THE FIRST PLACE!? I was absolutely livid. A few hours after I calmed down I called *******. I was told that all aftermarket equipment would need to be removed for diagnosis. I finally said OK I will disconnect it, I was told no. I then asked about the dents and scratches. She said she would look into it. I have yet to hear back