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          Illinois Energy, USA, LLC. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileIllinois Energy, USA, LLC.

            Natural Gas Companies
            BBB accredited business

            Contact Information

            PO Box 3066

            Naperville, IL 60566-7066

            Visit Website
            (866) 799-2674

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/1/2010

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Illinois Energy, USA, LLC offers innovative energy plans designed to give residential and small business customers choices. Certified as an alternative natural gas supplier with the Illinois Commerce Commission, we offer consumers energy supply options traditional utilities typically can't.  Our choice energy plans provide options to help make your monthly energy costs predictable, and fluctuating rates a thing of the past.   

            Business Details

            Location of This Business
            PO Box 3066, Naperville, IL 60566-7066
            BBB File Opened:
            9/12/2005
            Years in Business:
            18
            Business Started:
            2/1/2006
            Business Started Locally:
            1/1/1992
            Business Incorporated:
            1/11/2005
            Accredited Since:
            8/1/2010
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Ms. Nancy Hill, Manager, Consumer Relations
            Contact Information

            Principal

            • Ms. Nancy Hill, Manager, Consumer Relations

            Customer Contact

            • Ms. Nancy Hill, Manager, Consumer Relations
            Additional Contact Information

            Fax Numbers

            • (630) 718-2799
              Other Fax
            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/26/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            Illinois Energy was never authorized to provide services at my address. They have been double billing me, along with ***** at an outrageous amount of inflation. I have called them several times, and every time I call their story changes. They claim since I used them at my old address they had the right to continue at my new address. I have received HUGE bills from them, and have called and canceled and told them they were never authorized. They told me to send them bills of how I was being double billed, and I did, and they won't even acknowledge them. After I canceled with them, they continued to bill and charge me, and told me they have every right to keep billing me. I talked to 2 different supervisors, they are refusing to refund me, and refusing to look at the emails and my bills showing how they are double charging me along with *****.
            Read More
            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Johanna G

            11/15/2021

            I inadvertently signed up thinking it was an actual utility. I learned Ive been overpaying them for a decade. I cancelled in October 2021 and filed an FCC complaint. They are now calling and harassing me from Georgia (where their corporate office is.of course! Makes perfect sense that a company servicing IL is based in a state with less consumer protection than where its customers are). These folks are legally sanctioned scammers so I am not even going to waste my time seeking recompense. Please be warned. Do not fall for this scam or do business with Illinois Energy

            Illinois Energy, USA, LLC. Response

            11/30/2021

            Our company spoke with this customer on 11/15/21 to discuss their contract and the renewal notification they received. We provided an explanation on the increase in the proposed renewal rate. The contract was cancelled before any increases took place. We explained that no adjustments would be provided for any current or previous ******** from our company.

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

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