Business ProfileforH2H Movers, Inc.

I was told based on the info given the move would likely take 2hr but I requested it be over estimated to be 3-3.5 hr, it ended up taking 5hr. When I received the confirmation call for my 4/22 move I explicitly requested all info & any details I needed to complete be sent to me via email; they never were, now causing issues with filing claims on damaged items. Day of move I received a call stating my movers would be arriving 30min EARLY to the scheduled time but they arrived 30min which caused an issue with my building as I notified them we have strict elevator reservations. It took them 2hr to pack up, but 3 hours to unload, the elevator/distance to move items from the loading dock in both buildings are similar, it should have not taken extra time. I expressed concern on timing because there was a period where things were not being moved into the apartment but was told not to worry about it. I felt as if they were slowing down while I was eating lunch/not watching them closely to to prolong time/increase rate as they were previously moving very efficiently. I ended up having to pay for extra time. I damaged items, when I reached out for info I was told that things get damaged in the moving process (understandable) but these damages were caused by negligence. Upon delivery these items werent packed well, they thrown in a large box with their tools, a faux plant and misc items; they likely wouldnt have be damaged if they were packed with caution. I shared this info with them & was first offered a flat rate payment that would barely cover the cost of one of these items before learning I did not have the full insurance I had told her I would opt in for the additional fee to cover on the call because I wouldve needed to apply for that through an external company, the information that was never sent post confirmation call. I clearly will not be getting the outcome Im looking for considering they never gave me the full insurance info & have been less than concerned.