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          AAA Movers, LLC has 1 locations, listed below.

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            Business ProfileforAAA Movers, LLC

            Moving and Storage Companies
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            8 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/19/2021

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            AAA Movers is a full-service moving company that provides service for residential and commercial moving needs. This business offers a variety of moving services including full-service local moving, de-clutter services, storage, moving labor and equipment, packing service, crating service, specialty moving including pianos and organs, commercial moving, valuation coverage, long distance moving, employee relocation service, and free estimates.

            Business Details

            BBB File Opened:
            4/10/2015
            Years in Business:
            9
            Business Started:
            8/7/2014
            Business Started Locally:
            8/7/2014
            Business Incorporated:
            8/7/2014
            Accredited Since:
            11/19/2021
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            8:00 AM - 2:00 PM
            Su:
            Closed
            Business Management
            • Mr. John Schwartz, Owner
            Contact Information

            Principal

            • Mr. John Schwartz, Owner

            Customer Contact

            • Mr. John Schwartz, Owner
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Hiring a mover

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/03/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            We hired this business for move out (6/1/23) storage, and move in to a new address (7/17/23).The day they moved our items out of the house they had one guy show up who wasn't supposed to be there, and one who was deathly allergic to cats, and was not told we had cats (covered at intake.) They helped to pack up our remaining items that we didn't get to, but they threw everything into wardrobe boxes, including already packed totes. What was initially supposed to be a 6 hour job ended up being 9 hours and they appeared to be intentionally dragging their feet. This cost us considerably more money than originally quoted.We had to store our items for about 6 weeks while we updated our new home. Once we were ready to move in, the move went much quicker. Unfortunately, even though they started loading up all our items from the warehouse at 8:24AM, they did not get to our property until after 11AM. we were given an ****AM arrival window. They were not at all careful with boxes CLEARLY marked "FRAGILE" and one guy even slammed a box full of glass items down on the driveway. Once we started unpacking we found several items that had been damaged. We are still in the process of unpacking and continue to find damaged items. We also seem to be missing some items and boxes that we know we packed. The movers also caused damage to our brand-new flooring in a few places.We have kept track of what is missing or damaged and reported that to customer care. We can provide this to you as well. Customer care was communicative until 9/11/23 and has since only responded to attempts to reach out once, even after warning them I would file complaints with BBB and the Attorney General.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Christine P

            06/04/2023

            Horrible moving service. Damaged fridge and did not compensate me for damages for a new freezer door.

            AAA Movers, LLC Response

            07/27/2023

            We apologize that the valuation coverage you selected prior to your move commencing was not adequate based on the claim settlement. Our company informs our customers of the valuation options available in ** with regards to potential damage during transit. The standard valuation in IL is $.30 cents per lb. per article. This will be the standard valuation with all moving companies operating for hire in the State of IL.

            Local BBB

            BBB of Chicago & Northern Illinois

            BBB Reports On

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