Customer ReviewsforTwo Men and A Truck

Never ever again and dont bother escalating they are a franchise, and do not care about your experience whatsoever !! I have used your company before and saw a difference in time spent moving vs walking around on phones etc. My family and I ended up having to move stuff and keep the movers actually moving. I did not feel comfortable giving the constructive feedback during the move because this is my stuff and to avoid confrontation. I smelt weed at arrival completing paperwork I tried to keep my 9 yr old niece from hanging in the room so she was not exposed. I also did not feel comfortable giving constructive feedback directly when signing the completion which was not done walking through the house it was done in the yard. I did not expect to have to jump in and do the moving or set the pace. I think the job should have taken tops 3 hrs for 3 people. They arrived at wrong address which added 20 min in delay I did a 10 min walk thru but then 20 min of paperwork so the other two were basically standing around and didn't get started moving until 10:06 am. Had I not complained you would have charged me for the time. A desk took two people 45 minutes to take apart that took me 9 min to put together one of the movers just stood there, watching the entire time. When I unloaded the truck I discovered that that same desk I said multiple times should be packed last ended up being packed first so it ended up out of state a 75 inch TV ******* QLed tv that I purchased a box at U-Haul that day $50 for and mentioned 3 times to put in truck was missed. Had I not been forced to do the walk-through outside I may have seen it. I stated that I would not be able to get back in the house once the move was finished at the beginning so I was out of Tv two minutes in a truck did nothing to compensate me for my time. In fact, they charge me more for the experience.

********* I am sorry that you were not satisfied with the provided service. If you would like to call us at ************ to discuss further we would love the opportunity to come to some sort of resolution.

I had Two men and a truck help us move and first they were late. Once they arrived they started off good with wrapping our furniture then they got lazy and felt like they didnt care about our stuff anymore. Once they arrived to the new house one guy sat around while the other 3 moved stuff. They would just push the furniture across my hardwood floors leaving them scratched. They put a huge hole in my basement staircase trying to get a couch downstairs. Almost every piece of my furniture got damaged during this process. Some of my furniture Ive had for a few years that never got used or sat on. My leather sectional ripped. I take pride in my stuff and wished they did too. I filed the damaged report and all they would do is give me $600. That didnt even pay for the repairs in my basement staircase. I would never use this company again and I tell everyone I know not to also.

********, I am sorry that you were not satisfied with the service or the resolution to your claim. At Two Men And A Truck we try to exceed our customer's expectation and I am sorry that we failed to do that with our service to you. We would love the chance to talk to you further about the resolution to your claim. Please give us a call at ************.