Business ProfileforFamily Moving & Storage, Inc.

I hired movers and was quoted 375$ for 2 hours and 3 movers, they were scheduled to arrive between ****am on June 24th, they arrived around 11:05. The paperwork was given to me to sign as two of the movers started moving my belongings, the paperwork showed the estimate to be $375. The movers finished moving things into the truck in approximately 35/40 min. I informed them I would meet them at the new apt, we left at about the same time, I was at the new apt for 20 min before calling them to ask about their arrival, they informed me that they were close by, when they pulled up, they each had hot food items and beverages that they had just purchased from a **** on the way, I was on the 2nd floor and was looking down to direct them where to start moving my things and I witnessed one of them urinating in my alley. Before they started moving the same man with the paperwork came upstairs with paperwork that was now charging me $592. I immediately disagreed that this was absurd as they were still within the 2 hour estimated window, and why was I being charged so much, they informed me that had to wrap items (which was not cleared by me or even mentioned), and then informed me that it will probably take 3 hours, I said that ******** in the office told me that it was billed in 15 min increments over the 2 hours, instead I was being charged 3 hours when we still had under an hour left within the estimate. They refused to bring any of my items upstairs until I paid, he called his supervisor and we were in speaker together, the supervisor said hed be willing to cut $30 off for materials, this was ridiculous to me as no one commented this to me, I brought up the unprofessionalism shown by the movers as they were late and urinated in my alley, he insisted I was marking a big deal out of nothing because I was upset, I had to pay them to get my things moved in, all of their review reflect my experience. I should not have been charged so much. This is a shady business.