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          American Financial Mortgage Services, Inc. has 1 locations, listed below.

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            Business ProfileforAmerican Financial Mortgage Services, Inc.

            Mortgage Broker
            BBB accredited business

            At-a-glance

            Customer Reviews

            4/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            BBB Rating & Accreditation

            Accredited Since: 10/1/2013

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            American Financial Mortgage Services, Inc. is a residential mortgage and financial services business.

            Products & Services

            Services offered: Residential mortgage products and services, i.e. Reverse Mortgages, HECM, FHA, Conventional, Jumbo, Fixed rates, Adjustable rates.  

            Business Details

            BBB File Opened:
            8/15/1995
            Years in Business:
            30
            Business Started:
            6/1/1993
            Business Started Locally:
            6/1/1993
            Business Incorporated:
            11/17/1993
            Accredited Since:
            10/1/2013
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            9:00 AM - 9:00 PM
            T:
            9:00 AM - 9:00 PM
            W:
            9:00 AM - 9:00 PM
            Th:
            9:00 AM - 9:00 PM
            F:
            9:00 AM - 9:00 PM
            Sa:
            9:00 AM - 5:00 PM
            Su:
            Closed
            Business Management
            • Mr. Craig Zielinski, General Manager
            • Ms. Julia Garcia, President/CEO
            Contact Information

            Principal

            • Ms. Julia Garcia, President/CEO

            Customer Contact

            • Ms. Julia Garcia, President/CEO
            Additional Contact Information

            Fax Numbers

            • (847) 517-9910
              Other Fax

            Phone Numbers

            Customer Complaints

            0 Customer Complaints

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            File a Complaint

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Peter M

            1 star

            06/26/2023

            I received a letter saying I was prequalified for additional funds on my reverse mortgage. My original reverse mortgage was granted on an appraisal of $241,000. My home is now valued at $375,000 to $400,000. I called AFMS on Friday morning. My information was taken, and I was told a mortgage specialist would contact me before the end of the day. I WAS NOT contacted Friday, Saturday, or Sunday. I called Monday morning but had to leave a message with an answering service. It is now 4:45 pm on the same Monday and still no reply. If for whatever reason I was suddenly disqualified, that is a decision to be debated or accepted. However, to ignore or leave a qualified customer/borrower in limbo, in my opinion, is unprofessional and certainly not worthy of a five-star rating with the BBB. Very, very disappointed with the conduct of AFMS.

            American Financial Mortgage Services, Inc. Response

            06/27/2023

            Our analysis of the information you provided was not complete the same day you called in.  Our representative did follow up the next morning at 9:44 am (Saturday).  Your voicemail picked up and given the sensitive nature of the information she choose not to leave a message and to try and follow up with you at the start of the week.  She was out on Monday and was going to give you a call today.  You should be expecting a call from one of our representatives today.

            Thank you.

            Local BBB

            BBB of Chicago & Northern Illinois

            BBB Reports On

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