BBB Accredited Business Profile

Guaranteed Rate, Inc.

Guaranteed Rate, Inc.

Guaranteed Rate, Inc.

18 years in business
Headquarters
3940 N Ravenswood Ave
Chicago, IL 60613-2420
Additional Phone Numbers
  • (847) 592-9215
  • (773) 290-0505
Additional Email Addresses
  • customercare@guaranteedrate.com
BBB File Opened: 08/19/2002
Business Started: 10/01/1999
Business Started Locally: 10/01/1999
Business Incorporated: 02/10/2000 in IL
Type of Entity
Corporation
Business Management
  • Mr. Victor Ciardelli, President & CEO
Contact Information
  • Ms. Karin Straehl, VP of Customer Success
Business Category
  • Mortgage Bankers
  • Financing
  • Insurance - Auto
  • Insurance - Homeowners
  • Insurance - Life
  • Insurance - Property
  • Loans
  • Loan Originator
  • Mortgage Lender
  • NAICS: Real Estate Credit

Additional Information
  • Guaranteed Rate, Inc. has respectfully requested that before filing a BBB complaint, you allow them an opportunity to resolve the issue independent of the BBB. Please contact Guaranteed Rate's Customer Care at 773-328-6467 or CustomerCare@GuaranteedR...
  • Guaranteed Rate, Inc. has respectfully requested that before filing a BBB complaint, you allow them an opportunity to resolve the issue independent of the BBB. Please contact Guaranteed Rate's Customer Care at 773-328-6467 or CustomerCare@GuaranteedRate.com and a senior manager will assist you with your issue.

    For issues received during normal business hours, assistance will be within 2 hours. For non-business hours, assistance will come within 1 business day. Normal Business Hours: M-F 8:30a - 5:30p CST.

Service Area
We service the following area(s): Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virgin Islands, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB accredited business

A+

Government Action

Before the Department of Business Oversight of the State of California Stipulation for Guaranteed Rate, Inc.

A stipulation was filed before the Department of Business Oversight of the State of California in the Matter of: Guaranteed Rate, Inc.

This Stipulation is entered into between the Commissioner of Business Oversight (Commissioner) and Guaranteed Rate, Inc. (Guaranteed Rate), and is made with respect to the following facts:

A. The Commissione... Read More

Overview

Guaranteed Rate is a Chicago mortgage banker which allows prospective homeowners to apply for and get approved for a home mortgage online, in addition to providing mortgage calculators, credit scores, and other financial information for consumers to use in accessing loans. The company is in the top ten for national lenders and has 170 branches in all 50 states of America.

The company allows for individuals to apply for a mortgage through their loan application, which allows them to customize the rates and conditions of their loan to fit their specific needs. They then gain access to a free credit score report from the three credit bureaus to assist them in seeking their loan and determining how much of a mortgage they can afford. Using the company's automated underwriting service, individuals who qualify for a mortgage can receive their acceptance letter to purchase a home without waiting for a bank and third party.

Their website includes a variety of calculators to allow consumers to determine how much of a mortgage they can afford, whether buying a home is a prudent financial decision for their situation, and how much their monthly payments will be depending on the size of their mortgage. In addition, Guaranteed Rate offers articles regarding financial decisions and financing the purchase of a home, to allow consumers to understand the mortgage and loan process and make appropriate decisions regarding their finances.

Visit the website for Guaranteed Rate to utilize their mortgage and financial calculators, read their articles on financing a new home, and use their loan software to apply for a mortgage.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Guaranteed Rate, Inc.

Guaranteed Rate, Inc.

BBB ACCREDITATION SINCE 11/01/2009

Customer Review Rating:

61%
34%

Composite Score: