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Find a Location

Factory Plaza, Inc has 1 locations, listed below.

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    Business ProfileforFactory Plaza, Inc

    Granite Installation
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.5/5stars

    Average of 26 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/1/2010

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Factory Plaza is your place for kitchen cabinets and countertops needs. We can make new cabinets, refinish your doors, fabricate granite, marble or quartz countertops.

    American Wood Cabinets made by Factory Plaza are made to last.

    We provide quality, service and value beyond compare.
    Factory Plaza has earned a very good reputation: Angie’s List Super Service Awards, Best of Houzz Awards, and over a thousand 5-star reviews across the web.
    Factory Plaza is a family-owned business headquartered in Bensenville, IL. Here, at Factory Plaza our customers are our neighbors, our friends, and our business partners.

    Products & Services

    Granite kitchen countertops,, bath vanity tops,, marble kitchen countertops,, marble vanity tops, , quartz kitchen countertops, , quartz vanity tops,, stainless steel sinks, , kitchen cabinets,, hardwood floors, , porcelain bathroom sinks, kitchen cabinets, bathroom vanities, granite kitchen countertops,, bath vanity tops,, marble kitchen countertops,, marble vanity tops,, quartz kitchen countertops,, quartz vanity tops,, stainless steel sinks,, porcelain bathroom sinks

    Business Details

    Location of This Business
    429 Evergreen Ave, Bensenville, IL 60106-2505
    BBB File Opened:
    4/22/2010
    Years in Business:
    18
    Business Started:
    4/10/2006
    Business Started Locally:
    4/10/2009
    Business Incorporated:
    12/4/2008
    Accredited Since:
    5/1/2010
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:30 PM
    T:
    9:00 AM - 5:30 PM
    W:
    9:00 AM - 5:30 PM
    Th:
    9:00 AM - 5:30 PM
    F:
    9:00 AM - 5:30 PM
    Sa:
    9:00 AM - 3:00 PM
    Su:
    Closed
    Business Management
    • Ms. Maryla Bosek, Owner
    Contact Information

    Principal

    • Ms. Maryla Bosek, Owner

    Customer Contact

    • Ms. Maryla Bosek, Owner
    Additional Contact Information

    Fax Numbers

    • (630) 616-5509
      Primary Fax

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/22/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    They came out on September 18th to measure for the cabinets (a week after making the purchase). ****** (Senior Project Manager and also the salesman) had said it would be 2-3 weeks before the cabinets would be ready. They would be installed the same day they would be delivered (which they weren't and it wasn't 2-3 weeks) and then the counter would be measured, cut, and installed within 3-5 days. So, a month from September 18th would roughly be October 18th.I demolished my kitchen on October 21st and was expecting the cabinets and counter to be installed without any problems within that week, so by October 28th. The cabinets weren't delivered until November 6th. On the 7th only half were installed, so they could measure for the countertop.I sent back doors that were damaged and made too large for the cabinet, that very same day.When the counter came it had two scratches in it. Today is November 22nd (that is two months since the day they measured) and I still have a counter with scratches, I have panels that aren't even present in my apartment for installation, handles and hinges that have problems, and a door that is missing.My wife and I walked this done way before November 20th, because we are doing IVF and we needed a kitchen to prepare healthy food for her. My wife is now stressing because the kitchen isn't finished and a lot of what needs to go in the cabinets is still on the floor in another room. The cost of having to eat out for the last has been draining to say the least.I have to continually call them because they are not proactive and never follow up to see if the problems have been resolved.
    Read More

    Customer Reviews

    26 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Aaron S

    4 stars

    04/10/2024

    Factory Plaza did a great job with our cabinets and countertops. There were some minor issues with communication with the cabinet installers, but we worked through them. The countertop and backsplash installers did a phenomenal job with everything especially the seams. I would recommend them.

    Local BBB

    BBB of Chicago & Northern Illinois

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