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          FP Mailing Solutions has 1 locations, listed below.

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            Business ProfileforFP Mailing Solutions

            Mailing Equipment
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.38/5stars

            Average of 16 Customer Reviews

            Customer Complaints

            44 complaints closed in last 3 years

            11 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/1/2008

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            FP provides postage meter, folder inserter, address management and mail stream solutions provider offering a wide range of mail center products and services designed to create seamless mailing solutions.

            Business Details

            BBB File Opened:
            5/23/2008
            Years in Business:
            30
            Business Started:
            1/1/1994
            Business Started Locally:
            1/1/1994
            Business Incorporated:
            12/3/1999
            Accredited Since:
            11/1/2008
            Type of Entity:
            Corporation
            Alternate Business Name
            • Francotyp-Postalia Inc.
            • FP
            • Francotype-Postalia
            • Postalia, Inc.
            Hours of Operation

            Primary

            M:
            8:00 AM - 6:00 PM
            T:
            8:00 AM - 6:00 PM
            W:
            8:00 AM - 6:00 PM
            Th:
            8:00 AM - 6:00 PM
            F:
            8:00 AM - 6:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Michael Hannon, Managing Director
            • Amanda Fletcher, Manager of Marketing
            • Knut Thalmann, Director of Finance
            • Zac Moody, Director of Operations
            Contact Information

            Principal

            • Mr. Michael Hannon, Managing Director

            Customer Contact

            • Amanda Fletcher, Manager of Marketing
            Additional Contact Information

            Fax Numbers

            • (630) 827-5860
              Primary Fax

            Phone Numbers

            Customer Complaints

            44 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/07/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            My daughter and I started a small resale business recently, and I was using *********************************** to lease a postal meter, scale, and thermal printer for labels. Everything that could go wrong has gone wrong, and I had never even heard of FP Solutions (during the entire time I was talking to a sales rep). My sales rep was brand new - I was his first sale - and he didn't know the answers to half of my questions. I was told I would be trained how to use the way too big and heavy machine, but when it was plugged in last Friday morning, the technician said he knew nothing about training. This is not buyer's remorse because I didn't know what I was getting and how useless it would be. I still do not know how to use it, but I no longer want to. I am out $60 in postage that I was required to put on the machine before it would even work, and I am sending back the equipment tomorrow. In the meantime, FP Solutions wants me to pay them $1666.00 to get out of my contract. I was misled, lied to, sold something that wasn't what I needed, and I did not receive any training. I have not used the machines at all, am willing to take a $60 loss on the postage, but I have no intention of paying FP $1666.00 because of how poorly this has been handled. There's a lot more, but this is long enough.
            Read More

            Customer Reviews

            16 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Mary F

            12/06/2023

            If I could do a zero star I would. We have trouble every week and they just keep taking our money for postage without helping us solve the problem. You are on hold well over an hour every time you call. They are terrible to work with. Often our cell phones die you are on hold so long. I can't wait for them to pick up our machine. We will look elsewhere or buy stamps.

            FP Mailing Solutions Response

            12/11/2023

            Hi ****,I've sent you an email so that we can take a look into your account and better assist you. Please respond at your earliest convenience.Thank you!

            Local BBB

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