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          Med-Vet International has 1 locations, listed below.

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            Business ProfileforMed-Vet International

            Catalog Shopping

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            8/10/2005
            Years in Business:
            40
            Business Started:
            3/26/1984
            Business Started Locally:
            3/26/1984
            Business Incorporated:
            3/26/1984
            Type of Entity:
            Corporation
            Alternate Business Name
            • American Health Service
            Business Management
            • Mr. Jeff LaPietra, Vice President
            Contact Information

            Principal

            • Mr. Jeff LaPietra, Vice President

            Customer Contact

            • Mr. Jeff LaPietra, Vice President
            Additional Contact Information

            Fax Numbers

            • (847) 680-4440
              Primary Fax

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/20/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            On the 16 July 2022 I placed an order for wound care supplies and after 3 days the order is still being processed. I called the company on 19 July 2022 spoke with ******* in customer ********************** who stated the supplies ordered were on back order but was anticipating merchandise by the end of business yesterday. On 20 July 2022 I placed another call to shop MedVet.com and my order ****** is still in process, items remain on back order. I hadnt received am email update other than the original order conformation so I sent them an email inquiring about the order, the lack of information available to me the consumer regarding out of stock items has preventing me from making an informed decision about the purchase from the company. Had I known MedVet had no supplies I would have shopped elsewhere. I ordered from MedVet because supplies were needed in a timely manner. I requesting a full refund. I asked them to cancel this order. I doubt they will. Disclosure is not a principle for this company. When I called this company ******* was not forthcoming about my order. I gave my order number and she said nothing. I had to pry the order information out of her. Why is the order still in process.. when can I expect the order. Frustrating. Non professional attitude.
            Read More

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kevin G

            07/14/2023

            This company of thieves have given me the worst customer experience I have ever had when working with a business. I simply wanted to return an order I made with them and get a refund. THATS IT. ALL I WANTED WAS A SIMPLE REFUND. However, *** and *** have lied through their teeth to me through this entire process. It amazes me that anyone would hire these clowns.I had to call them on 6 separate occasions just to get a return slip even sent to me. SIX!!!! Each call before that telling me that they would send it to me by the end of the day. What a load of **** that was. I had to call them EVERYDAY until they finally did their job EVEN THOUGH they have a 30-Day Money Back Guarantee.After I sent back the unopened, undamaged, completely fine products, still not a dime has been returned to me. Even after I called *** back asking where my refund is. Still nothing. These people are liars and thieves.Avoid this tragic excuse for a business at all costs. Don't even risk it. The reason you're even looking here is because your gut is giving you a bad feeling about them. Trust your gut.

            Med-Vet International Response

            07/20/2023

            Hello,

            Thank you for your recent email, and your business!

            Your credit was created upon return and applied to your account.

            We see that you were looking for a refund, and that refund was released to the card on file.

            We apologize for any inconvenience that you encountered while requesting to return an item that was purchased.

            If there is anything we can do to assist with future business, please don't hesitate to reach out.

            We truly appreciate your business.

            Medvet Team

            Local BBB

            BBB of Chicago & Northern Illinois

            BBB Reports On

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