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          Find a Location

          ShipBob has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • ShipBob

              120 N Racine Ave Ste 100 Chicago, IL 60607-2082

              BBB Accredited Business

            • ShipBob

              5900 W Ogden Ave Cicero, IL 60804-3873

              BBB Accredited Business

            Business ProfileShipBob

            Logistics
            Multi Location Business
            BBB accredited business

            Contact Information

            120 N Racine Ave Ste 100

            Chicago, IL 60607-2082

            Visit Website
            (312) 313-1104

            Business hours

            10:00 AM - 6:00 PM
            Business Hours
            10:00 AM - 6:00 PM
            10:00 AM - 6:00 PM
            10:00 AM - 6:00 PM
            10:00 AM - 6:00 PM
            10:00 AM - 6:00 PM
            12:00 PM - 2:30 PM
            Closed

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            Get a Quote

            Customer Reviews

            1/5

            Average of 14 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            17 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/20/2018

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            ShipBob is a tech-enabled 3PL that offers fulfillment services for thousands of brands with an international fulfillment network across the US, Canada, Europe, and Australia. ShipBob's proprietary technology combines order and inventory management, warehouse management, predictive data and analytics, as well as optimized shipping for ecommerce companies. 

            Products & Services

            Order Fulfillment services

            Business Details

            This is a multi-location business.

            Find a Location

            ShipBob has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • ShipBob

                120 N Racine Ave Ste 100 Chicago, IL 60607-2082

                BBB Accredited Business

              • ShipBob

                5900 W Ogden Ave Cicero, IL 60804-3873

                BBB Accredited Business
              Location of This Business
              120 N Racine Ave Ste 100, Chicago, IL 60607-2082
              BBB File Opened:
              11/7/2016
              Years in Business:
              9
              Business Started:
              6/1/2014
              Business Started Locally:
              6/1/2014
              Business Incorporated:
              4/29/2016
              Accredited Since:
              4/20/2018
              Type of Entity:
              Corporation
              Alternate Business Name
              • ShipBob, Inc.
              Hours of Operation

              Primary

              M:
              10:00 AM - 6:00 PM
              T:
              10:00 AM - 6:00 PM
              W:
              10:00 AM - 6:00 PM
              Th:
              10:00 AM - 6:00 PM
              F:
              10:00 AM - 6:00 PM
              Sa:
              12:00 PM - 2:30 PM
              Su:
              Closed
              Business Management
              • Mr. Divey Gulati, Co-Founder
              • Mr. Casey Armstrong, Chief Marketing Officer
              Contact Information

              Principal

              • Mr. Casey Armstrong, Chief Marketing Officer

              Customer Contact

              • Mr. Casey Armstrong, Chief Marketing Officer
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              17 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/11/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I had been using ShipBob to store and ship inventory for my small e-commerce business for about 5 months and it was just too expensive- storage fees and shipping fees were much higher than I expected. There were a few charges that I thought were inappropriate, but ShipBob usually credited my account back so it was more an annoyance than a problem. However, I decided I needed to cut costs so I had ShipBob ship all of my inventory to me at the end of February 2024. Even though they only shipped me 13 boxes, 12 of which were in the original boxes from *****, they charged me for 132 case picks. The inventory I received was also significantly different than what they supposedly spent so much time counting. After some back and forth with their Merchant Support folks, they agreed to "credit" my account for $100. The problem is, of course, that I no longer have inventory there and will no longer be using ShipBob and a credit is worthless to me. I asked for a refund, but they told me that they cannot refund me because it was less than $500.
              Read More
              Read 16 More Complaints

              Customer Reviews

              14 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Mike J

              03/05/2024

              Wow I thought I was the only one who has had terrible experiences with Shipbob as their immense funding should indicate competency and efficiency however that's not the case. Their Amazon FBA delivery option still does not work and hasn't worked for over a year. I tried to send inventory to Amazon FBA and they lost over $6000 worth of retail, what was their response? We can offer a $100 shipping credit because I didn't use their overpriced shipping options. I cant wait to find another 3PL company because this company has been an expensive nightmare to deal with.

              ShipBob Response

              03/08/2024

              Reaching out now. Do you have another email? We don't have this email in our records.
              Read 13 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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