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Review from Drew T
1 star01/18/2024
Be Careful, may not be transparent on pricing or face amounts while denying payoutReview from Cindi R
1 star11/07/2023
STAY AWAY!! I purchased a policy from them, but cancelled the following week as took out alot more than I was informed by their agent. Did exactly what was asked of me to cancel my policy. Sent them several emails, return all that was sent to me from this company, yet they denied my refund because "they were unable to get in contact with the agent that sold me my policy". HOW IS THAT MY PROBLEM. HE IS YOUR AGENT!!! I WANT MY MONEY BACK!! BUNCH OF SCAMMERS
Fidelity Life Association Response
11/16/2023
Dear **********,We apologize for any inconvenience you may have encountered and have sent you a response letter, directly to your address of record.Sincerely,Review from Jorjanna R
1 star06/24/2023
We (husband/wife) took out policies with Fidelity Life approx. 10 year's ago. Recently we found another Insurance company that didn't cost us as much per month and they pay out more when we die. March 15th, 2023 Fidelity took out what should have been their final payment, because we cancelled in February 2023. We requested our cash value the same time we cancelled our policy. My husband got his cash value in May 2023 which amounted to $2303.06, but I kept getting letters saying I didn't sign my request. Over several months I sent in numerous forms, and ****************** helped me and he said he didn't know why they refused to pay me my $100., so he said he would call them again. Then I got another letter from them stating they had used my cash value to pay my late premiums, that I had cancelled back in Feb. They stole my $100. from me. It may just be $100. , but it's the principle of the whole thing. I would not recommend Fidelity Life to my worst enemy!Fidelity Life Association Response
06/30/2023
Hello,
Thank you for bringing this to our attention, we are going to investigate this further and then will be reaching out to you.If you have any further questions you can email me directly. ****************************************************
Thank you!
Review from Picasue J
5 stars05/15/2023
So easy to get the insurance that our family needed. Agents are not pushy at all, but rather incredibly polite, professional, and helpful. From start to finish, each step was convenient and we now feel like our family is on track to protect against any unforeseen tragedy.Fidelity Life Association Response
05/16/2023
Thank you so much for your review! We are happy we were able to assist you with the right plan for your family!Review from Jameca E
3 stars05/08/2023
Fidelity Life Association is fraudulent they had me pay for the wrong policy for 2 years. They had me thinking that I was paying for life insurance and the whole time I was paying for accidental death insurance smh it was a miss understanding so they say but I know exactly what I want old them on the phone. And not to mention that I reached back out to them to see if they could fix the problem and they told me that there was nothing teary could do no reimbursement or nothing just a major loss smh..Fidelity Life Association Response
05/24/2023
Hello ******,Fidelity Life has reviewed your case and has responded to your concerns via letter than has been mailed out to you this week. Once you received the letter if you have any additional questions please feel free to reach out to **.Review from Dennis K
1 star03/06/2023
Fidelity Life stole thousands of dollars for me. They silently changed the premiums on my policy ***** ***** from $37.84 to $643.36 per month, which is a *****% increase. They did not obtain my authorization for this price hike. They had my phone and email on file but chose not to call me and not to send me any emails. They claim sending me a letter but I am 100% sure that I did not receive it. I complained about these unauthorized charges via email and got their support manager on the phone, but they refused to refund anything. They just sent me a letter that said that when I signed up for this policy I accepted the terms that allow them to charge me whatever they want. This is wrong, so I am going to take them to court.Review from Enkelejda K
5 stars01/20/2023
Fidelity Life and their team of professionals were great to work with. They made searching, selecting, and ultimately buying life insurance painless and easy. They kept in constant communication with me throughout the process and ensured my satisfaction. They were very timely in their responses and communication and most importantly delivered on every promise. I would definitely recommend Fidelity Life for anyone shopping for life insurance.Fidelity Life Association Response
01/24/2023
Enkelejda,Thank you so much for the glowing review! We are so happy we were able to work with you provide you with a quick and easy process and find you and your family the best fitting coverage.Review from Dowsing L
5 stars01/04/2023
Thank you Fidelity for getting me through my most difficult time. The loss of my husband was devastating but your claim process made all the financial things so simple. I did receive my check and everything was handled in a courteous manner. Within 2 weeks the process was done. Again thank you! I am grateful.Fidelity Life Association Response
01/04/2023
Dowsing,We are so sorry to hear of the loss of your husband. We are glad we were able to make this difficult time as seamless as possible for you and your family. Thank you for your kind words, we are always here to help.Review from Hannah H.
5 stars01/03/2023
I really like how they handled my insurance needs, and I had no problem in getting help. I also like the prices of the of their policies.Fidelity Life Association Response
01/03/2023
Thank you for your kind review, ****************! Glad we were able to help you find what you needed!Review from Valorie A
2 stars12/27/2022
I purchased life insurance with fidelity through progressive. I liked the price but I never received any documents from them about my policy. I did receive an email to create an online account, but to create that, it wanted info from the documents that I never received. I called fidelity and had them remail, but I didn't receive anything again. It's been 5 months. Every month, they take their payment and still I don't receive anything in the mail. I don't even know my policy number...What I don't like is that this last payment was taken from my new card that I didn't give them any information about.Fidelity Life Association Response
12/29/2022
Good Morning *******,I went ahead and investigated this a little further. It looks like the policy was originally mailed out on 7/18/2022. You later requested an address change so we then mailed you a letter on 11/21/22 confirming the change to a PO Box. We can provide you with your policy number so you are able to login to your portal now as well as we can mail another policy out to make sure you receive it. There is some additional information in regard to payment if you could please reach out to me directly to discuss. Thank you!*************************** *****************************
Customer Review Rating
3.09/5stars
Average of 34 Customer Reviews
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