BBB Accredited Business Profile

Personalizationmall.com, LLC

Personalizationmall.com, LLC

(630) 910-6000

Personalizationmall.com, LLC

20 years in business
51 Shore Drive
Burr Ridge, IL 60527-5880
Fax Numbers
  • (630) 910-6006
  • (630) 910-4004
Additional Email Addresses
  • jeanr@pmall.com
  • service@personalizationmall.com
BBB File Opened: 10/02/2000
Business Started: 05/01/1997
Business Started Locally: 05/01/1997
Business Incorporated: 04/15/1998 in IL
Type of Entity
Corporation
Business Management
  • Ms. Jean Randolph, Customer Relations Mgr.
Business Category
  • Internet Shopping
  • Gift Shops
  • NAICS: Marketing Consulting Services

Service Area
ILLINOIS
Methods of Payment
  • We offer our Customers several convenient payment options. We accept most major credit cards including Visa, MasterCard, Discover and American Express. We also accept PayPal for your convenience. We do not accept cash, checks or COD.
Refund & Exchange Policy: 

We make personalized gift-giving easy, fast and letter-perfect -- we guarantee it!

Our buyers select only the highest quality gifts, which are then customized just for you! We inspect every item again for quality and accuracy before it ships to you or someone special.

We guarantee our personalized products to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. Understandably, personalized items cannot be accepted for return unless there is a manufacturing error or product defect. All refunds or exchanges must be made within 30 days of receipt.

We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!)
Please review your personalization and order details before submitting your order. Check spelling, dates and names carefully. You are welcome to email us at service@personalizationmall.com if you have questions about personalization, before placing your order. Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they are immediately sent into production. NOTE: PersonalizationMall.com also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.

Understandably, no refunds can be issued for orders delayed due to adverse weather conditions. Thank you for understanding.

BBB accredited business

A

Overview

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Personalizationmall.com, LLC

Personalizationmall.com, LLC

BBB ACCREDITED SINCE 05/01/2008

Customer Review Rating:

93%

Composite Score: