BBB Accredited Business Profile

Gogo LLC

Gogo LLC

(630) 647-1074

Gogo LLC

11 years in business
111 N Canal St
Chicago, IL 60606-7218
Additional Phone Numbers
  • (877) 350-0038
  • (630) 647-1400
  • (630) 647-7445
Additional Email Addresses
Additional Website Addresses
BBB File Opened: 01/28/2010
Business Started: 06/09/2006
Business Started Locally: 06/09/2006
Business Incorporated: 12/14/2007 in DE
Type of Entity
Limited Liability Company (LLC)
Business Management
  • Mr. Anand Chari, Executive Vice President/Chief Technololgy Officer
  • Mr. Jonathan B Cobin, Senior Vice President-Strategy & Operations Mgmt
  • Mr. Ash ElDifrawi, Executive Vice President /Chief Commercial Office
  • Ms. Marguerite Elias, Executive Vice President/General Counsel
  • Mr. John B Happ, Executive Vice President-North American Sales
  • Mr. Mark Malosh, Senior Vice President-ABS Operations
  • Mr. Michael McElroy, Management
  • Mr. Steve Nolan, V.P. of Communications & Public Relations
  • Mr. Rama Prasad, Senior Vice President and COI
  • Mr. David Russell, Senior Vice President/Global Operations Manager
  • Mr. Norman Smagley, Executive Vice President/Chief Financial Officer
  • Mr. Michael J. Small, President & CEO
  • Mr. Niels Steenstrup, Senior Vice President-Global Airline Sales
  • Mr. Steve Vair, Customer Service Manager
  • Mr. John Wade, Executive Vice President/General Manager

Contact Information
  • Customer Service: Mr. Steve Vair, Customer Care Manager at Gogo
Business Category
  • Internet Providers
  • Internet Service
  • Ecommerce

Service Area
We service the following area(s): City of Chicago - Downtown
Alternate Business Names
  • Go Go Air
BBB accredited business



Gogo LLC is an internet access provider which provides internet access to airplane passengers of select airline companies. Located in Itasca, IL, this company serves customers of all domestic AirTran Airways and Virgin America flights as well as select Air Canada, Alaska Airlines, American Airlines, Delta Air Lines, Frontier Airlines, United Airlines, and US Airways flights, in addition to thousands of business aircrafts. The company was formed in 1991 and started as the first company authorized by the FCC and the FAA to use cellular frequencies for in-flight communication. In 2006 the country was awarded an FCC frequency license to develop an in-flight broadband internet connection, and in 2008 the first air-to-grand broadband internet connection was launched.

This company provides Internet access to passengers aboard select airlines, allowing them to browse the internet while on an airplane. Customers can choose to pay for an hour or a day of uninterrupted internet access, or they may choose to pay for a month of unlimited internet time aboard a specific airline, or aboard any airline for an extra fee. Gogo's network spans the entire continental United States and is comparable to WiFi connectivity on the ground, though connectivity may vary related to altitude, weather, traffic in a particular area, and the specific device's connectivity strength. The company also has a variety of in-air entertainment available.

Visit the website for Gogo LLC to learn more about the company's history, read about how the air-to-ground network works, and sign up for in-flight Internet capabilities.

Let's socialize:

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Gogo LLC

Gogo LLC


Customer Review Rating:


Composite Score: