Customer ReviewsforAllstate Motor Club, Inc.

This company billed me for a plan that i have not been able to use from day one and when i call to talk to a supervisor i get hang up on.

This company billed me monthly for service but then denied me support that was supposed covered when I had a flat tire. They never provided me with an invoice for the extra money I had to pay for the tire so that I could receive a reimbursement. They are a fraud.

Horrible customer service. Called for a winch-out, they said they were transferring me to rescue. Went to an automated line, which took me to a person that had no idea what I was talking about. Asked me for a PO#, my adjusters name, etc. This happened 3 times. Finally hung up, called back, and got ***** who got the winch-out scheduled. Tow truck gets, they had not been told it was a winch-out. I'm going back to AAA.

On 11/28/23 I was speaking with my Allstate agent and we talked about the motor club options. He was saying how great they were, how they covered more than the roadside on my car insurance plan did, so I had him remove the coverage I had for a year (and have never used) and added these guys online. I got an email confirmation, they took $7.42 from my checking and we were good. On 11/30 I was 1 hr 10 mins from home with my friend and our 11 and 12 year old daughter's and I had a flat tire (screw). I went on the app and it said my account was closed. I called customer service and they were closed, it was 715pm cst and the website said they were open until 8pm cst. So I called to get someone to change my tire, gave my info and he said he was seeing the same, that my account was closed, but didn't have access to why. After 15 mins he said I could pay the $98 and call customer service and if they can verify coverage i can file a claim and get reimbursed. We waited 90 mins and it took the guy 25 to change the tire. Very nice guy. We didn't get home until 11pm. Called the next day and had to explain my situation 3 times. First 2 I said what happened and then the reps stopped responding. The 3rd time I was told it was canceled because my email, MY EMAIL IVE HAD FOR OVER 15 YEARS, was deemed SUSPICIOUS! WTF? So they canceled my policy, no one called, nothing! The rep filed something and said it would be 5-7 business days. I use that email for every account I have an online account set up, even for my Allstate car insurance so idk what the f*** the issue is? I've had roadside with progressive for 12 years prior and never in my life have ever used it, the only time I've ever needed it and these a******* canceled it! Even tho Allstate and Allstate motor club are different companies, I will be looking at my options for car insurance. I gave up progressive after 12 years bc Allstate was saving money and after a year, this policy period for car (6mo) and home(12mo) went up $400!

Scam. Unable to cancel via phone, website, email. I have tried to cancel this for over a year. I cant update the billing. Today I was transferred 10 times. This business needs to be shut down.

Terrible Call Allstate for a lock out and even though I have a policy I paid with debit card and I was informed I need to submit a receipt that their sending to my email in 72 hrs to get a refund which possibly might get denied I dont know what I have got myself into .. looking at the reviews and thats horrible for them to do this to people Contacting the News team . Tired of this mess

Do not take Allstate roadside assistance. My car went off road and when I called the number on the card for the assistance. The operator asked my membership #, when i provided the number he said you are not a member. I had to hire a tow truck to get my car. After a week I got a letter from Allstate saying your membership renewal is due in 2 weeks. Today November 15th 2023 its the 4th time I am calling the Allstate roadside assistance to get my case resolved and get my reimbursement for the money spend on tow truck. I requested to talk with supervisor on every call but was given standard response that supervisor will call you which I have never received. Do not take this service.  

November 10 we had the worst encounter with an Allstate Motor Club/Roadside driver. I heard the tow truck drive up and it sounded like he was about to drop the car, but he couldn't in front of our house because we moved all the vehicles to clear the driveway. Well, to say the least, I was told he was suppose to make contact, but he didn't. Instead, he was in front of my neighbor's house exchanging words, by the time I got outside. I didn't hear the exchange but it was concerning the mailbox. I told him the delivery is over here. He ignored me and proceeded to unload the badly damaged car in front of my neighbor's house. I told him the delivery was in the back on the driveway. He proceeded to tell me he was only obligated to drop the car at the address. I told him he was not at my address and we always have our cars delivered on our driveway. He said, "Well, I'll just take it back to the shop I got it from!". I asked him. "Is there anything wrong, sir? I don't understand. I have done nothing to offend you, have I? What seems to be the problem?" He said, "There is not enough space in your alley for me to get back there." I said, "Sir, every other tow truck, some larger than yours has driven our alley. It is large, wide, clear, and clean, so I know for a fact that isn't true. Also, the entrance on the other side behind my driveway, which makes it totally accessible. I don't understand why you are being so discourteous to me." So, I go inside to get my phone to record the interaction. He drives down the alley with no problem. He gets angry because I am recording to show our alley and access. He calls pretends to be talking to someone, hangs up, then claims whoever was on the other end of the phone authorized him to damaged car in the middle of the alley. He hands me the keys. I let him know I would be filing a complaint with Allstate. I called Allstate. I got the run around. It was a very stressful and upsetting situation for no reason at all.   

I had a great experience. I don't have a cellphone, but was broken down very near my house. Walked home, called the number and they said I didn't have to be there with key. Great. Driver called a few minutes later to get particulars, and said he would gladly swing by the house as it was close by and my feet hurt, lol. Obtained key and took truck across town to the shop, and slipped the key through the slot in the door. Excellent. They used a local outfit, ******* Towing. TT Operator was professional AND personable.

I would give them 10 -stars if I could. They are thieves they give you claim numbers saying you will be reimbursed and then say no you call them they say they will escalate it they never do. You call and cancel they say your getting a refund you never receive it call them back they say they owe you nothing due to a claim. They are a bunch of thieves that will take your money and not provide the service. Don't get scammed go anywhere else but here.