BBB Business Review

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This business is not BBB accredited.

Direct Auto Insurance Company

Phone: (312) 568-4500 330 S Wells St Ste 910, Chicago, IL 60606 View Additional Email Addresses View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Direct Auto Insurance Company include:

  • 92 complaint(s) filed against business
  • Failure to respond to 56 complaint(s) filed against business

Customer Complaints Summary Read complaint details

92 complaints closed with BBB in last 3 years | 38 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 11
Delivery Issues 10
Guarantee/Warranty Issues 3
Problems with Product/Service 65
Total Closed Complaints 92

Customer Reviews Summary Read customer reviews

21 Customer Reviews on Direct Auto Insurance Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 21
Total Customer Reviews 21

Additional Information

BBB file opened: May 16, 2007 Business started: 01/01/2006 Business started locally: 01/01/2006
Type of Entity


Business Management
Claribell Miranda, Claims Department Supervisor Mr. Joseph Fitzgerald, President Ms. Melissa Joseph, Vice President Mr. Mike Torello, Claim Manager
Contact Information
Principal: Claribell Miranda, Claims Department Supervisor
Business Category

Insurance - Auto Direct Property and Casualty Insurance Carriers (NAICS: 524126)

Additional Information

Consumers please take note: The Direct General Group of Companies, Nashville, TN, which includes: Direct General Insurance Agency, Inc. d/b/a Direct Auto Insurance and d/b/a Direct Auto & Life Insurance, Direct Insurance Company, and Direct General Insurance Company, is not related in any way to Direct Auto Insurance Company (NAIC# 12721), headquartered in Chicago, IL.

Customer Review Rating plus BBB Rating Summary

Direct Auto Insurance Company has received 1 out of 5 stars based on 21 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.