Business ProfileforCaterpillar

My name is ************************** I am the Executor and Trustee of ********************************** Estate. Caterpillar's dental plan through Cigna deducted $83.75 per month from *********************************** checking account. She passed away on July 11, 2023 and they are still taking that amount out of her account. I have put a stop pay on it at the bank the first of February. I have contacted ***** and they informed me that they are not responsible for taking out the premium and that Caterpillar is. On January 29, 2024 I talked with Cigna and Caterpillar and then again on February 7, 2024 talked to Cigna and Caterpillar. Caterpillar keeps sending me to different people and on the 7th I talked to 9 people. I spent over two hours on the phone on the 7th which is not acceptable. Also I kept getting disconnected and had to call back. All I want them to do is stop taking the premium of $83,75 out of her checking account and refund what they billed her from August of 2023 to January of 2024 since she passed away on July 11, 2023, I feel I am getting the run around.