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Find a Location

Instant Brands LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Instant Brands LLC

      3025 Highland Parkway Suite 700 Downers Grove, IL 60515

    • Instant Brands LLC

      9525 W. Bryn Mawr Avenue, Suite 300 Rosemont, IL 60018

    • Instant Brands LLC

      12000 Molly Pitcher Hwy South Greencastle, PA 17225

    Business ProfileforInstant Brands LLC

    Housewares
    Multi Location Business

    Current Alerts For This Business

    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    FTC Order Requires Pyrex Glass Manufacturer to Pay for Falsely Claiming Chinese Products Were Made in USA

     The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

     

    On 1/18/2023 the business entered a consent agreement with The Federal Trade Commission. The Assurance settles allegations that the business falsely claimed that their Pyrex brand glass measuring cups were made in the United States during a time some measuring cups were imported from China. Under the terms of the Assurance, the business agreed to not make any representation that a product is Made in the United States unless the final assembly is completed and all materials used are made and sourced in the United States. The business agreed not to make any misleading representation regarding the country of origin of any product or service. Business also agreed to pay $129,416 to the Commission. The Assurance was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details go to this link: https://www.ftc.gov/news-events/news/press-releases/2023/01/ftc-order-requires-pyrex-glass-manufacturer-pay-falsely-claiming-chinese-products-were-made-usa  

    At-a-glance

    Customer Reviews

    1.36/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    39 complaints closed in last 3 years

    13 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Instant Brands LLC has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Instant Brands LLC

        3025 Highland Parkway Suite 700 Downers Grove, IL 60515

      • Instant Brands LLC

        9525 W. Bryn Mawr Avenue, Suite 300 Rosemont, IL 60018

      • Instant Brands LLC

        12000 Molly Pitcher Hwy South Greencastle, PA 17225

      Location of This Business
      3025 Highland Parkway Suite 700, Downers Grove, IL 60515
      BBB File Opened:
      11/16/2009
      Years in Business:
      26
      Business Started:
      1/1/1998
      Business Started Locally:
      1/1/1998
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Corelle Brands
      • World Kitchen, LLC
      Business Management
      • Ed Flowers, Sr VP, HR
      • Cherie Manuel
      • Ms. MaryKay Kopf, Chief Marketing Officer
      • Ms. Amy Dickerson Hilbert, Director of Digital Marketing
      Contact Information

      Principal

      • Ed Flowers, Sr VP, HR

      Customer Contact

      • Cherie Manuel

      Customer Complaints

      39 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/05/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Date of Transaction: February 29, 2024 (via email and phone)Nature of Complaint: I am filing a complaint against Instant Brands regarding the replacement offered for a defective air fryer.Details of Complaint:I contacted Instant Brands on February 29, 2024, to report a malfunctioning air fryer that stopped working within six months of purchase.A customer service representative named ****** initially offered a replacement for the faulty unit, claiming stock unavailability for the original model.I expressed dissatisfaction with the proposed replacement due to its inferior quality, price, and size compared to the original air fryer.I requested a comparable replacement and provided a link to the specific product I desired.Despite my response and additional information, I have not received any further communication from Instant Brands since February 29, 2024.Desired Resolution:I request that Instant Brands provide a comparable replacement air fryer that matches the quality, price, and size of the original product I purchased for approximately $200.Additional Information:Reference number: ref:!00DE00YMzT.!500Ps07kdLl:ref Email address for contacting Instant Brands: ********************************** Please note: I cannot recall the exact store where I purchased the air fryer.I am confident that the Better Business Bureau can help me reach a fair and timely resolution with Instant Brands.
      Read More

      Customer Reviews

      11 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Joyce T

      5 stars

      12/23/2023

      Instant Brands ***************** went out of their way to help me this holiday season when I unfortunately dropped my sisters Air Fryer basket and damaged the handle. **************** was able to help me find a replacement basket, and had it shipped within days. Thank you for their support and quick action

      Local BBB

      BBB of Chicago & Northern Illinois

      BBB Reports On

      BBB reports on known marketplace practices.

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