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          Find a Location

          Oncourse Home Solutions has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileOncourse Home Solutions

            Home Warranty Plans
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1415 W. Diehl Road, Suite 270

            Naperville, IL 60563

            Visit Website
            (855) 890-8792

            Customer Reviews

            3.13/5

            Average of 297 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            350 complaints closed in last 3 years

            138 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/1/2010

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Pivotal Home Solutions provides home repair, maintenance and leasing plans for homeowners and businesses. Their plans cover expenses that arise from everyday repairs to appliances, lines and systems. Plans cover Utility Lines, HVAC, Plumbing, Appliances, Home Electronics and Water Heaters.

            Products & Services

            Repair Service Contracts, Maintenance Service Contracts, Water Heater Leasing

            Business Details

            This is a multi-location business.

            Find a Location

            Oncourse Home Solutions has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1415 W. Diehl Road, Suite 270, Naperville, IL 60563
              BBB File Opened:
              6/16/2000
              Years in Business:
              32
              Business Started:
              1/1/1992
              Business Started Locally:
              1/1/1992
              Accredited Since:
              2/1/2010
              Type of Entity:
              Sole Proprietorship
              Number of Employees:
              1500
              Alternate Business Name
              • D.M. Dykstra
              • Tradewinds Heating & Air Conditioning
              • Pivotal Home Solutions
              • Pivotal Home Solutions Co.
              • Hawthorn Heating and Air Conditioning
              Related Businesses
              Business Management
              • Ms. Flor Alfaro, Customer Advocacy Manager
              • Ms. Tamara Ferguson, escalations Specialist
              Contact Information

              Principal

              • Ms. Flor Alfaro, Customer Advocacy Manager
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Home warranties

              Customer Complaints

              350 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/01/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              I am dealing with my deceased aunt's estate. I put a stop to the automatic payments after she passed as there was no way to cancel this service. None of the links on their website work and they do not provide an email address. I called them to cancel the service and they told me I had to email a copy of the death certificate to their email. They then proceeded to tell me a fake email address. I know it was a fake email address because it did not contain any @(then an address) it was only a name. Needless to say you cannot email something without telling the server where to send it. And I even said to the person I spoke with "There's no at sign? Like @gmail.com?" The response was "No." I then had my attorney send a letter to this company to inform them that she has in fact passed away. The bills have continued to be sent. I called yet again and spoke to someone who said we told you that you have to send an email to which I replied the email address you gave does not work. The person then slowly spelled out the whole email address and I then read it back to them. We agreed that I had copied the address correctly and that I would send the death certificate immediately. After hanging up the phone I checked to see if the email they provided me was valid or not, and no surpise it is not a valid email. The email I was told to send to this time was **************************************************** This email does not exist. However, if you ad an "s" and make it ***************************************************************** it is a valid email address. I assumed that even though we very carefully went over the address, maybe they forget an "s" as it is in the company name. I sent them an email on February 13, 2024 providing them with the death certificate as well as the account number in question. I received no response and the bills have continued to come. I believe this is a fraudulent company that takes money with no way of canceling their "service." They should be investigated and prosecuted.
              Read More
              Read 349 More Complaints

              Customer Reviews

              297 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Brian T

              03/18/2024

              First let me state that I was directed to the "Oncourse Home Solutions" website, after going to "yourhomesolutions,com" as directed on my mailing from "Pivotal Home Solutions". So I have ensured that I am putting in a review for the right company. This is a big red flag in my book.I just received a postcard informing me of a $14.49/mo increase in my furnace coverage. When I originally signed up for the coverage it was $20/mo. Now they decide they want the increase with never having had to provide any service. $1680 (according to their rep, (after she made some calculations) payed to date, and unless I agree to pay the increase, they will have gotten a lot of money, for nothing. When I called the number on the post card, the young lady with a foreign accent first responded to my question of "Where are you located?" with "********". When I questioned further as to where she was "physically" located, she refused to tell me, stating privacy issues. I'm now waiting on hold, for a supervisor. I can no longer trust this company. I'm not throwing good money after bad, and would hope no one else will. My next stop will be a complaint to both the state, and ***** gas, who perpetuated this by including an offer in their bill mailing. PS The "Supervisor" ******** came on the line, after waiting 40+ minutes on hold, and tried to equate my complaint, with one for an increase in egg prices at Jewel. "Prices are going up universally" she said. I would expect them to increase prices for new policies, not penalize their customers who've been with them for years. She told me she could transfer me to someone who could discuss my pricing "if I wanted to cancel". Needles to say, I cancelled. Sad

              Oncourse Home Solutions Response

              03/19/2024

              Hi *****. I've shared your review and contact information with our account specialist team. Someone will be reaching out to you shortly for assistance. Thank you.

              Oncourse Home Solutions Response

              03/25/2024

              UPDATE: Hi *****. It's my understanding that an account specialist tried to reach out to you. Please let us know if you have any questions or concerns. Thank you.
              Read 296 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

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