BBB Accredited Business Profile

Pivotal Home Solutions

Pivotal Home Solutions

Pivotal Home Solutions

25 years in business
1751 W. Diehl Road
Ste. 200
Naperville, IL 60563-4843
BBB File Opened: 09/12/2007
Business Started: 01/01/1992
Business Started Locally: 01/01/1992
Business Incorporated: 11/04/1992 in DE
Type of Entity
Contact Information
  • Principal: Ms. Erin Gregory, Director, Customer Experience
Business Category
  • Home Warranty Plans
  • Water Heaters - Repairing
  • Heating & Air Conditioning
  • NAICS: Natural Gas Distribution
  • Appliances - Major - Service & Repair

Alternate Business Names
  • Nicor National
  • Nicor Home Solutions
  • Hawthorn Heating and Air Conditioning
  • D.M. Dykstra
  • Nicor Home Services
  • Nicor Energy Services Company

BBB accredited business



Pivotal Home Solutions provides home repair, maintenance and leasing plans for homeowners and businesses. Their plans cover expenses that arise from everyday repairs to appliances, lines and systems. They have been operating for more than 20 years and service several states through their various brands.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Business Profile

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Pivotal Home Solutions

Pivotal Home Solutions


Customer Review Rating:


Composite Score: