BBB Accredited Business Profile

Pivotal Home Solutions

Pivotal Home Solutions

Pivotal Home Solutions

26 years in business
Headquarters
1751 W. Diehl Road
Ste. 200
Naperville, IL 60563-4843
BBB File Opened: 09/12/2007
Business Started: 01/01/1992
Business Started Locally: 01/01/1992
Business Incorporated: 11/04/1992 in DE
Type of Entity
Corporation
Contact Information
  • Principal: Ms. Erin Gregory, Director, Customer Experience
Business Category
  • Home Warranty Plans
  • Water Heater Repair
  • Heating and Air Conditioning
  • Major Appliance Services

Products & Services
Repair Service Contracts, Maintenance Service Contracts, Water Heater Leasing
Service Area
We service the following area(s): Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Maryland, Massachusetts, Ohio, Pennsylvania, Tennessee, Virginia
Alternate Business Names
  • Nicor National
  • Nicor Home Solutions
  • Hawthorn Heating and Air Conditioning
  • D.M. Dykstra
  • Nicor Home Services
  • Nicor Energy Services Company

Number of Employees: 
1,500
Methods of Payment
  • Utility billing on select utilities may be available. MasterCard, Visa, Discover or Automated Clearing House payments from your bank account.
Refund & Exchange Policy: 
You may cancel your agreement at any time as described below by calling the toll-free number listed on your Welcome Letter or providing cancellation in writing to: Warranty Program, P.O. Box 3042, Naperville, Illinois 60566-7042. The company may cancel the agreement prior to the end of the current twelve (12) month term for fraud, exploitation of program, abuse, material misrepresentation, non-payment, for violation of any of the terms and conditions of the agreement, unsafe working conditions, or if required to do so by any regulatory authority. If either you or Pivotal Home Solutions cancels the agreement within thirty (30) days from the commencement date and you have not made any request for service hereunder, you will receive a full refund of the agreement purchase price paid. If you or the company cancels
the agreement after thirty (30) days from the commencement date but before the annual coverage term ends, coverage shall continue for the balance of the monthly period in which the agreement is cancelled, and you shall
receive a refund of any advance payments for coverage less the cost of any service.
received under this Agreement, if any, that You have made for the period of time
beyond the monthly period in which this Agreement is cancelled.
BBB accredited business

A+

Overview

Pivotal Home Solutions provides home repair, maintenance and leasing plans for homeowners and businesses. Their plans cover expenses that arise from everyday repairs to appliances, lines and systems. They have been operating for more than 20 years and service several states through their various brands.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Pivotal Home Solutions

Pivotal Home Solutions

BBB ACCREDITATION SINCE 05/01/2010

Customer Review Rating:

97%

Composite Score: