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Find a Location

K. Hovnanian® Homes has 1 locations, listed below.

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    Business ProfileforK. Hovnanian® Homes

    Home Builders
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    10 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/1/2006

    Years in Business: 66

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    1804 N Naper Blvd STE 200, Naperville, IL 60563-8833
    BBB File Opened:
    10/1/1978
    Years in Business:
    66
    Business Started:
    1/1/1958
    Business Started Locally:
    1/1/1958
    Accredited Since:
    10/1/2006
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • Hovnanian Enterprises, Inc.
    • K. Hovnanian Company
    • K, Hovnanian Homes
    Business Management
    • Mr. Mark Rubino, Division President
    • Evelyn Sanchez, Paralegal
    Contact Information

    Principal

    • Mr. Mark Rubino, Division President

    Customer Contact

    • Mr. Mark Rubino, Division President
    Additional Contact Information

    Fax Numbers

    • (630) 946-6629
      Other Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Find the right home builder for you

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/13/2023

    Complaint Type:
    Order Issues
    Status:
    Answered
    My husband and I were wanting to buy a house for my mother so she can be closer to us. We went into a K. Hovnanian Homes community in April and found one my mother really liked. We signed the contract the same day and provided the deposit of $26,850. The main reason we decided to buy the home was the closing date in February ****. Anything sooner would not have been ideal. We told this to the sales agent. After a long process and going back and forth with their preferred lender and them not readily being available, we were denied a loan. Once **** received this denial letter they immediately threatened to cancel the contract and retain our deposit. We told them we had our own lender weve worked with in the past and that we can count on them to get us approved. We started the process with our lender but in the middle of it, we were sent a notice of cancellation for us to sign. We were dumb founded. We did not even get a chance to get approved with our lender (which Im confident we would have, given the chance). Its absurd **** did this and in all my years Ive never seen anything like this. We wrote to them and asked them when can we expect our refund (since they canceled the contract). We were told the refund will be retained. This is absurd. They move the closing timeframe ahead by 3 entire months, then they cancel the contract while were trying to get approved and they tell us our deposit is going to be kept. How is that fair. We did all we had to do. We were in the process of getting approved with our lender. They moved up the closing date. The contract clearly states January 31, ****. But they told us because we didnt meet a contingency date, that our deposit will be kept. We will fight this even if it has to go to litigation. This seems to be their business practice. How do they just cancel a contract when were still in the process of getting approved? We simply want our deposit of $26,850 returned to us for cancelling the contract prematurely.
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    Customer Reviews

    0 Customer Reviews

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    Local BBB

    BBB of Chicago & Northern Illinois

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