BBB Accredited Business Profile

Procom Enterprises, Ltd.

Procom Enterprises, Ltd.

(847) 545-0101

Procom Enterprises, Ltd.

24 years in business
951 Busse Road
Elk Grove Village, IL 60007-2400
Fax Numbers
  • (773) 427-0101
Additional Phone Numbers
  • (888) 657-0101
Additional Email Addresses
BBB File Opened: 04/26/1994
Business Started: 11/01/1993
Business Started Locally: 11/01/1993
Business Incorporated: 10/04/1993 in IL
Type of Entity
Business Management
  • Mr. Paul Pustelnik, Owner
Business Category
  • Home Automation
  • Smoke Alarm Systems
  • Audio Visual Equipment Repair
  • Burglar Alarm Systems
  • Security System Monitors
  • Security Cameras
  • Surveillance Equipment

Products & Services
Audio / Video , Home Automation, Commercial Low Voltage, Security Cameras, Door Access , Fire Protection, Burglar Monitoring, Conference Rooms Automation, IT Services, Sound MAsking
Service Area
We service the following area(s): COOK County, IL, DUPAGE County, IL, KANE County, IL, LAKE County, IL, MCHENRY County, IL, WILL County, IL
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Methods of Payment
  • Cash, Visa, Master Card, American Express, Check, NET Terms*


    * After Credit Approval

Refund & Exchange Policy: 
Our Promise: If for any reason you are not completely satisfied with your purchase from Procom Enterprises, Ltd, you may return most merchandise within 30 days of the original purchase date.
To receive this full refund or exchange, we require that the returned merchandise is in new, complete and original condition. You need to contact us first to obtain RMA #.
Returns and Exchanges: Audio & Video Items: All returned/exchanged products must be brand new 100% complete with all parts and packaging materials, less than 30 days old.
All returns must have original proof of purchase provided. 
Restocking Fee: A restocking fee of 10% may be charged for merchandise returned.
Non-Returnable Merchandise:
Special orders may not be returned.  
Special orders are covered under the manufacturer’s warranty.
Deposits for special orders that are canceled are not refundable.

Labor charges are not refundable.
Security Cameras, Locks, AV devices installed, Alarms if installed unless covered under manufacturers warranty for a defect.
Refunds: Refund check(s) will be processed and mailed after 10 business days.
All refunds which were originally paid in the form of cash or check will be refunded in the form of a check.
If the purchase were paid by credit card, a credit would be issued to the original card presented within 10 business days.
Two years Installation Warranty:
Valid only on installs provided by Procom Enterprises, Ltd
All checks returned by a bank for non-payment will be charged a $25.00 service fee.
BBB accredited business



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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Procom Enterprises, Ltd.

Procom Enterprises, Ltd.


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