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          TopTec Heating, Cooling, Plumbing & Electrical has 1 locations, listed below.

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            Business ProfileforTopTec Heating, Cooling, Plumbing & Electrical

            Plumber
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.69/5stars

            Average of 13 Customer Reviews

            Customer Complaints

            8 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/1/2009

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Toptec Heating, Cooling, Plumbing & Electrical, Inc. is a heating and air conditioning company which provides air temperature control and air quality services for residential and commercial customers.  Services available from this company include heating and air conditioning design and building, radiant heat installation, dryer vent cleaning, ductless heating and cooling, zoned heating and cooling, airflow analysis and balancing, wind energy, geothermal heating services, attic insulation services, solar thermal and photovoltaic services, indoor air quality system services, and refrigerant zoning system services.

            Products & Services

            Furnaces, Air Conditioers, Water Heaters, Humicifiers, Air Cleaners, Power distribution panels, Back-up generators, Furnaces - Air conditioners - humidifiers - air cleaners - sump pumps - plumbing fixtures - water heaters - tankless water heaters - back-up generators - electrical distribution center/panel

            Business Details

            BBB File Opened:
            11/28/1995
            Years in Business:
            31
            Business Started:
            8/1/1992
            Business Started Locally:
            8/1/1992
            Business Incorporated:
            4/13/1994
            Accredited Since:
            2/1/2009
            Licensing Information:
            • Plumbing Lic. #055-042909
            Type of Entity:
            Corporation
            Alternate Business Name
            • Toptec Heating & Cooling, Inc.
            • Top Tec Heating & Cooling
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Mr. Joe Torossian, Manager
            • Mr. Joe Salhani, President/Owner
            Contact Information

            Principal

            • Mr. Joe Salhani, President/Owner
            Additional Contact Information

            Fax Numbers

            • (847) 362-0264
              Primary Fax

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/23/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I have been trying to get resolution on an issue with a Water softener TopTech installed for over the past year and half. The Nuvo softener turned my HH water blue and made it taste horrible as the citric acid-based softener leached copper from the pipes, and basically rendered my HH water unusable for cooking or drinking- I was using bottled water for everything except showers. The acidic nature of the water likely corroded the dishwasher heating unit so that needed to be replaced with a new unit. Went through a number of service calls for troubleshooting efforts which didn't work to fix the issue and delayed discussion of any real resolution. I was left to try to troubleshoot with the manufacturer, who in the end couldn't help either and advised this system may just not be the right system for my home. If I hadn't repeatedly called this company for those 1.5 yrs, they were more than happy to let this slip into a black hole. Each time I called, I was reassured someone would call me back, but with no followup. Finally on Jan 26th of this year, **** texted me to let me know they would remove the unit and refund my money. The value was $2199. They removed the unit on Feb 3, 2023. After a few months and no refund, I called again. Each time the person answering claimed they had to revisit the files, look into things and someone would return my call. I was referred to ***** in accounting who then told me I would receive a refund only if **** reimbursed them. She would get back to me. That wasn't the message I had had originally received from **** when I agreed to have them remove the unit. When I texted **** months later to check on the refund , his message back was clearly shock as he thought I had been issued there refund as he was told this had been handled . My last call with TopTec was June 20, 2023. They informed me **** wasn't with the company anymore, but after discussing the project details yet again, someone would call me back.
            Read More

            Customer Reviews

            13 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jan P

            01/05/2024

            Had our furnace serviced by technician ****************** - he was so thorough, knowledgeable, explaining everything as he went along. His honesty was impressive as was his professional expertise. He had to complete the job in two service calls since additional parts were needed. We had our furnace and air conditioner originally installed by TopTec many years ago. We wanted someone familiar with the product we purchased to address our concerns and were very pleased with the entire process. I would recommend technician ******* from TopTec. He proved himself to be a great ambassador for his employer,

            TopTec Heating, Cooling, Plumbing & Electrical Response

            01/10/2024

            Thank you for the review! TOPTEC appreciates your business and we look forward to servicing your home in the future! Please give us a call for any of your Heating, Cooling, Plumbing, ****************************** **********. ************ - ******************** you can Trust"

            Local BBB

            BBB of Chicago & Northern Illinois

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