Business ProfileforPaul's Heating & Cooling, Inc.

**** from Pauls HVAC came out June 1, 2023 due to my A/C not cooling. He discovered that there was a coolant leak & recommended repairing the unit and paying $1,000 vs $4800 for a new Carrier 3-ton unit. On June 2nd, **** melted silver over copper instead of replacing the pipe & added coolant. The A/C cooled for about two weeks & returned to not cooling. **** returned June 23rd & without testing anything said I needed a new unit & rushed off due to his mom allegedly only having 6 hours to live. He calls back saying a new unit runs about $5600 despite previously quoting $4,800. I called the office on June 26th to have a sales rep come out the same day to get a written quote. No one showed up and the office didnt call. On June 27th, **** calls & said he was sales and a technician. I explained the that the repair that **** did earlier in the month didnt fix the problem. **** arrived around 7:30pm took pictures of the furnace & went to the A/C unit. He made me run inside the house multiple times to either turn on A/C or to present the original receipt. He didnt demonstrate anything malfunctioning with the A/C unit nor did he test anything like the capacitor or the levels of refrigerant as I asked him to. He disabled the A/C unit from outside, concluded that it was the compressor, I needed a new ***** ******* leave a quote. I expressed that I was not satisfied with the outcome & wanted a refund. He claimed that only **** could make that decision as he was lead on this repair and the manager. **** calls back with the options of paying thousands of dollars for either a compressor or to get a new A/C unit with no regards to the $1,000 that I already paid. The office has not called to follow up. Multiple 4-5 hour appointment windows later, my A/C still doesnt get cool & I have had to make arrangements to stay elsewhere. Due to shotty work & unprofessional behavior, I dont want to waste any more time or money with Pauls HVAC. Therefore, Im requesting full refund.