Business ProfileforLoescher Heating & Air Conditioning Co.

I'm so disgusted. We were given a "worst case scenerio" quote for moving the air conditioner to have a patio put in and then reinstall. The guy said possibly $700 worst case and it could take 5 or 6 hours and they may have to fill it. It comes time to pay and it is $675. I asked the guy and he said well I was here 45 minutes to install and almost 2 hours to put it back. Which i kept the time and agreed. Then he hands me the bill and it says for 5 hours work. I said but we just agreed it was about 3 hours, why does it say 5 hours. He said his boss told him to put down 5 and looked embarrassed. He said I'd call if I were you. So we did. The boss said we'll we said it'd be $700. Yeah you did but that was for 5 or 6 hours and if you had to top it off. It was 3 hours, and it did not need to be topped off. He then said well I estimated $700. Again that was worst case and none of those 'possible' issues happened. Your worker even agreed it was 3 hours. He then started back tracking, contradicting himself and making up new things they had to do. So, we asked, those new things were not factored into the first quote? What would have happened if we did have the worst case scenario then all the extras you just threw out were going to be free? We then asked for an itemized invoice for all these "extra" expenses that were not quoted with the original quote and just happened to pop up now. We have not received it. We have no problem paying for work. And the worker was nice. But even when your worker tells us we should call on the bill makes us think he knows that they are blatantly stealing from us. It is disgusting. When we tell people about it, they immediately grimace and say they are horrible and they'd never use them. I just don't like being taken advantage of. Maybe they thought because I'm a woman and I would just accept it. Well they were wrong and I'm not done fighting this. I wonder if a man had been there to pay if they'd pull this crud on them?

*****, We have reviewed your concerns on this with ************** and salesman and have tried to reach out to your husband to discuss your concerns but have not received a response. We did received a check for the $675.00 this week. Who should we contact to provide the itemized invoice for this as well as provide a $50 dollar refund on this to get this resolved? We normally work of a fixed quoted amount which we provided on this project and also jumped right away to take care of this project for you with short notice. We always strive to meet the customer satisfaction and want to make sure we get this right with you and our husband.