Customer ReviewsforJ.C. Heating & Cooling Inc.

It is unsatisfactory, during biannual service on our **** system to have to stand and listen while service person attempts to 'sell' extra miscellaneous items for purposes that were not clearly explained except that items would be an upcharge to biannual service call. We have three systems in our home. It did not take a full hour to check all three systems, which seemed odd.Also told one of our systems might fail and that it would mean replacing entire system. No explanations, or guidance, or showing where the issue was or how system might fail was provided by service person. The explanation was very evasive except to upset us, the customer. Do not recommend this company. Difficult to maneuver communication with office person and service person.Not friendly, nor apologetic, or helpful. "

Hello, In our responsibility is to inform the customer about what we find during the Preventing Maintenance. The technician performed the PM on three Air Conditioning Units in 1h 30 min. We didn't install those unit but we maintaining them for couple years so we know the system. Technician recommend to buy extra booster for AC and this was as an option customer can or can not agree. During system test one of the systems was acting weird on pressures so that why technician take closer look to this and he found restricted coil. This is not emergency repair or has to be done asap but we are there to inform customer what its wrong with the unit - this is the reason why its good to do preventing maintenance. This unit will be working with this condition but he will not be working as efficient as he supposed to and not for full capacity of the manufacture requirement. We do not forced customer to has to buy new unit but at the same time we have to inform customer what is wrong. Office: During the call customer was already upset, the office lady was unable to explain or even speak a word. Based on this situation we want to go with both agreement if customer is not happy with us we can reimbursement half of our Maintence agreement - we provide Cooling maintenance and are able to send back customer $330.00 back for Heating maintenance. We always try to do best for our customer.