Customer ReviewsforAlpine Home Air Products

Great service before and after the sell. They answer the phone with hello *** .

Thank you so much for your fantastic review, ***! We're thrilled to hear you experienced great service both before and after your purchase. At Alpine Home Air Products, we always strive to make each customer feel valued and well-supported. Your feedback helps us know we're on the right track. Looking forward to serving you again in the future!

I purchased 2 separate ductless heating systems in 2021 from Alpine Home Air Products which were installed with the help of a local HVAC contractor. Their customer service and tech support guided ** through the installation process and initial start-up issues. At the start of this year's heating season, I noticed that air was lukewarm and reaching the desired temperature simply did not happen. Even fixing a leak and replenishing the coolant did not change it. So today I called Alpine tech support and just like always, they knew my name and phone number, listened patiently though my litany of woes and then walked me through re-setting the remote, which fixed the problem. Alpine has probably been the most customer-oriented ********************** I've ever dealt with during and after a purchase, and I have remodeled 6 houses from the studs out and dealt with a lot of companies. So, thank you all at Alpine for being as professional, competent and patient as you are!    

Thank you for your wonderful review on the BBB's website. We're delighted to hear about your positive experience with our customer service and technical support teams. Knowing that we've been a reliable part of your home remodeling journey, especially with your extensive experience, means a lot to us.Your satisfaction is our top priority, and we're glad we could assist effectively with your heating systems. We appreciate your trust in us and look forward to being of service in the future!

I am a realtor in ************** and deal with many vendors for home products. The customer service staff at this ********************** is beyond compare. They are kind and helpful. Quick to answer any questions and find solutions. I highly recommend this company for HVAC needs.

****,Thank you for taking the time to share your positive experience with Alpine Home Air Products. We are thrilled to hear that our customer service team met your expectations and provided the assistance you needed. As a realtor dealing with various vendors, your recommendation means a great deal to us. We look forward to continuing to serve your HVAC needs with the same level of kindness and efficiency. Warm regards,*************************** Customer Experience Manager **********************

Everybody that has given this company a good review got working units out of the box, but let me tell you what happens when their product doesn't work. Nothing. They do nothing to make it right. I bought a 4 ton unit in June 2023. **** dollars that I had to put on a credit card because my old air stopped working. It showed up as promised but when I hooked it up it had a direct short. I called their support team and their tech got the ac portion working after having me by pass this control board and run a wire outside unit to the fan module. When I called back and asked them when they can send a replacement. ( I also purchased a 90 dollar return insurance deal that was supposed to cover sending it back ( they said my problem wasn't covered, that's convenient for them. Must have been in the small print that if it actually doesn't work, then this doesn't cover it. Only if you the consumer want to return it because you don't like it ). What kind of c*** is that. After many calls, they just refunded 200 of the purchase and told me to call another company to figure it out. Now its winter time and my **** dollar unit ( now **** ) doesn't work and my family froze last night. Guess I can go pay hundreds for someone to figure it out because no company I called would touch a brand new unit from another company. They all said to contact the manufacturer. That's what I tried first. This company might be great if your unit comes wired correctly but good luck if you have problems with their equipment. They do NOT stand behind their product. Email me btroski@gmail if anyone can help. Order number for company is AZT40646. Purchase date 6.1.23  

****************,We appreciate you taking the time to share your initial experience with Alpine Home Air Products. We understand the frustration and inconvenience caused by the issues you encountered with your HVAC unit.Since writing this review, we understand our HVAC Technical Support Team has been in contact with you and has worked extensively to resolve the issues. We are pleased to hear that your system is now functioning as designed. Should you experience any further issues, we do hope you will reach out so we can partner with you to resolve the matter as quickly as possible.At Alpine Home Air Products, we are committed to providing quality products and exceptional customer service. We regret that your initial experience did not reflect these standards, but we are grateful for the opportunity to rectify the situation. Our team values the trust you placed in us and we are dedicated to ensuring our customers satisfaction.Thank you again for your feedback. It is essential for us to hear from our customers so we can continue improving our products and services. Sincerely,*************************** Customer Experience Manager **********************

Purchased a 4 ton heat pump with auxiliary ***** BTU electric modular. This was to replace an 18 year old system, so installation was pretty simple and direct. Simply pulled old air handler and compressor and lines, then installed the new units. Used a ****** product called Stay Bright silver solder as opposed to Silflos, it worked fantastic. All the items needed to install were included with the "Kit" from Alpine, and the instructions were adequate. The unit is up and operating and I have no complaints with the exception of the Thermostat, it comes with a 4 wire with pre-attached connectors. When the unit was first energized, the thermostat was unresponsive at which time I call the Alpine "Help Desk". They were very helpful and indicated I needed to NOT use the provided 4 wire harness that came with the "Kit" but to use just two wires from the board to the thermostat. Once this change was made, the unit performed correctly. I asked why they send a fancy premade harness and then recommend not to use it, but the tech didn't know what to tell me. he indicated that he was confused as to why they did also. I would recommend Alpine Home Air Products to anyone looking for affordable HVAC with a good support system to assist customers during installation and making sure all the components work well after completion.  

Dear *************,Thank you for sharing your positive experience with Alpine Home Air Products. We are delighted to hear that your installation of the 4-ton heat pump and auxiliary electric modular unit was successful in replacing your 18-year-old system.Your detailed feedback on the kit and the overall installation process is greatly appreciated. We apologize for any confusion regarding the thermostat and the 4-wire harness. While the thermostat is equipped with a 4-wire harness to accommodate a variety of installations, we understand that, in your case, it was not necessary.This insight highlights a potential training opportunity for our team to better explain the thermostat's compatibility with different units. We appreciate your understanding as we work to enhance our communication and ensure that future customers receive clearer guidance on thermostat installation.We are pleased that our HVAC Technical Support Team was able to assist you in resolving the issue promptly. Your recommendation reinforces our commitment to providing affordable HVAC solutions with strong customer support.If you have any further questions or if there's anything else we can do for you, please don't hesitate to reach out. Thank you for choosing Alpine Home Air Products, and we look forward to serving you again in the future.Best regards, *************************** Customer Experience Manager **********************

I ordered what I thought was a SLIGHTLY damaged item from Alpine Home Air for my trailer roof repair. I received the item and it was BADLY damaged, but I could not tell if it got damaged more during shipment or not. I wondered if I was misled by the online photos. Since I needed to get the job done I hammered out the damage and installed the product. When the opportunity came to leave a review I left a rating of 3 and explained why. A few days went by and I got a call from a very knowledgeable and professional lady named ******. She decided to give me a 50% refund which I thought was very fair. I want to thank ****** and Alpine Home Air for the excellent service after the sale. Kudos to them.

Dear *********************,Thank you for taking the time to share your experience and providing constructive feedback. We sincerely apologize for any inconvenience you encountered with the damaged item you received. We appreciate your understanding and are pleased that ******* was able to assist you promptly and professionally.At Alpine Home Air Products, customer satisfaction is our top priority, and we're committed to addressing any concerns to ensure a positive experience. We are grateful for your acknowledgment of *******'s efforts, and we are continually working to improve our processes to prevent similar issues in the future.If you have any further questions or concerns, please feel free to reach out to our customer service team. We value your business and look forward to serving you in the future.Best regards,*************************** Customer Experience Operations Manager **********************

Excellent service over a few ******* Furnace parts that didn't even cost $15!    

Thank you for the fantastic 5 star review! We're delighted you had an excellent experience with us, even for a small purchase. Your satisfaction is our priority, and we're here for all your HVAC needs. If you have any questions, please feel free to reach out. Thanks again for choosing us!

DO NOT BUY ANYTHING FROM THIS COMPANY! I bought a complete mini split system they sell under the name Blue Ridge. They are complete junk!! They are made by Midea from ***** and are actually an inferior version of Midea's usual units. I have owned and installed hundreds of Minisplit units mostly Fujitsu and ********** but supply was low on those units and I thought I would take a chance with these. BIG MISTAKE. They never worked properly and when they did work at all they sounded like a freight train outside of my house. I had to *** them in ** Superior court to get my money back. They claimed in official court filings that I agreed to the sales contract and that their goods are sold " AS IS"! They don't need to work!! They then claimed that if you want to *** them you also agreed in the sales contract that you had to do do in the State of ********!! Neither argument stood and they lost, they are appealing that loss. I think everyone should be aware of what a *** company this is. You can follow this link to the ** legal case. Their parent company is the Todd Arthurs Company INC , ****** ****************************** Todd Arthurs Company Inc DBA Alpine Home Air

Dear Mr. ****************************** are genuinely disheartened to read about your experience with our product. At Alpine Home Air Products, nothing is more important to us than our customers' satisfaction. With a proud history spanning two decades and a 4.8/5.0 average rating on ResellerRatings, the highest of any company in our industry, were committed to ensuring quality experiences for each and every customer.We recognize that you've had concerns about the products you purchased, and we would love the opportunity to make things right:1. First and foremost, please know that our products come with a steadfast commitment to quality and reliability, including a top warranty. We have worked diligently to address your concerns, which we believe stem from issues related to installation.2. In a genuine effort to resolve this situation to your satisfaction, we've offered a full refund along with free product pick-up at our expense. We sincerely hope youll reconsider this offer, as were eager to bring this matter to a positive resolution for you.3. Wed also like to clarify that the legal matter you referred to is currently pending and no judgment has been rendered. This is an isolated incident in our 20-year history of doing business, and were committed to finding an amicable solution.It truly saddens us that we haven't been able to meet your expectations so far. For anyone considering Alpine Home Air Products, we warmly invite you to read our numerous other reviews online and speak directly with our dedicated team to understand just how committed we are to exceeding customer expectations.Sincerely,****** **********************, CEO **********************

Best in class products and technical support is setting the bar VERY VERY HIGH  

Thank you for your 5/5 star review! We're thrilled to provide best-in-class products and top-notch technical support. Your satisfaction is our priority, and we're here whenever you need us.

Alpine Air is one of the best and knowledgeable companies I have dealt with. They have walked me through numerous situations I have had in installing a heat pump I bought from them. They are always very friendly and have solved my issue every time I called. This is an excellent company.

Thank you for taking the time to share your positive experience with Alpine Home Air Products. We are thrilled to hear about your satisfaction with our products and services.Your kind words are a testament to our commitment to providing exceptional customer support and technical assistance. We take pride in our knowledgeable team who are always ready to assist customers like you through any challenges that *** arise during installation and beyond.At Alpine Home Air, we aim to ensure that every interaction with our customers is a positive one, and it's wonderful to know that you've found our team to be friendly and effective in resolving any issues you've encountered.Your support and feedback are greatly appreciated. If you ever have more questions or need assistance in the future, please do not hesitate to reach out to us. We're here to help.Thank you for choosing Alpine Home Air Products. We look forward to serving you for years to come.