Business ProfileforABC Climate Controls, Inc.

Date of Installation: September 8, 2022,Amount: $5,253.99, Warranty: 3 Year labor warranty so long as preventative maintenance is conducted on a yearly basis. We purchased a Rheem 96% Furnace in August 2022 and had it installed on September 8, 2022. In May of 2023 the unit begin seeping gas. We contacted ********** and they came out and said that the burners were passing gas when the furnace is not running and that the Control Valve needs to be replaced. They deemed the unit not functional and turned it off for our safety.We contacted the installer, ABC Climate Controls and made them aware and they came out and told us that there would be a $500 charge. We asked why when the unit was less than a year old and the replacement part warranty and labor warranty was still in effect. The installer is trying to say that the labor warranty is not on parts of the unit that he did not install, this makes no sense. We have had two other contractors out and they all are saying that this installer needs to honor their warranty as did *********. We want the installer to replace the valve at no cost to us based on the 3-year labor warranty.