Business ProfileforAA Service Co. Heating, Cooling & Plumbing

On 6/26/23 we reached out to Unique Indoor Comfort Heating and Cooling since our ** unit was out. Upon placing the call, we learned that Unique was bought out by AA Heating and Cooling. We've had a service agreement with Unique (now AA) for many years; ours was up-to-date and AA said they would honor it. When the technician arrived, he spent ten minutes or so with the ** unit. When he discussed things with me, he said he could charge freon to the machine, but he discouraged it, saying it likely would not work. Instead, he noted the ** unit and the furnace--which he did not check or run any diagnostics on--needed to be replaced entirely. He quoted me a price of $12,967.18 and said that this price would only be valid until that evening. It was 4:15. I noted that I'd have to discuss it with my husband but he reminded me that "the ticket is only open for today" and he was charging me $120 for the service call. I am a woman who walks with a ****** and cane, which were both clearly visible in my kitchen as we talked, and I quickly felt ill at ease: To have a service call turn into a potential $13,000 expenditure with pressure tactics was intimidating. Given the service records (included here) that Unique (now AA) recorded on the furnace/** unit, and given that the service technician hadn't done any diagnostics on the furnace to warrant a replacement, there was something sinister about the call. The records indicate both units had been serviced and cared for in the past. No technician who worked on them indicated two new units would need to be purchased so suddenly. Fast forward to today . . . I am sitting in my comfortable air conditioned home after using a different company. They did the following work for $400: charged freon; condenser service valves tightened; coil line set valve tighten; clean condenser coil guard; unclogged drain line. For the shoddy business practices on AA's part, I would like the $120 for the service call refunded to me.